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Associate - Reconciliations (New Or Recent Graduate, Immediate Start Date)
Company | BMO |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-28 |
Posted at | 8 months ago |
Establishes specialized support service in a specific function or technology. Fulfills transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities in accordance with Bank and industry standards. Follows procedures in the analysis and resolution of internal and external inquiries, requests and issues, ranging from routine transactions to complex portfolio management referring more complex issues to senior team members and/or manager.
- Knowledge of departmental systems and applications - Basic.
- Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements.
- Builds relationships with internal business partners. Partner with other operational areas to ensure timely, quality and efficient processing activities.
- Monitors service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
- Monitors production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalates to the manager as appropriate.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Specialized knowledge.
- Participates in continuous improvement of business processes and procedures within the scope of the work team.
- Participates in testing and implementation of projects and new/ revised products/ services or processes.
- Cultivates productive relationships within the line of business (LOB) and other functions through responsiveness and support.
- Prioritization skills. Good.
- Records and verifies data for fulfillment and/or further handling.
- Provides advice to internal business partners and peers to support the completion of a process or activity within established procedures.
- Communicates with internal partners and external customers to respond to inquiries according to guidelines. Follow-up with business units to ensure issues are resolved.
- Knowledge of standard desktop applications used by the business unit - Good.
- Investigation skills- Good.
- Ability to multi-task in a fast-paced environment.
- Organization skillls - Good.
- Organizational skills - Good.
- Reviews transactions and requests for compliance with regulatory and Bank requirements.
- Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Ensures appropriate balance between customer service and costs to minimize loss of revenue or customer dissatisfaction.
- Understanding of risk and regulatory requirements of the role- Good.
- Analytical and problem solving skills - Good.
- Customer service skills. - Good.
- Collaboration & team skills - Good.
- Gathers and formats data into regular and ad-hoc reports for regulatory and audit queries.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Processes timely and accurate transactions, audit/reconciliation transactions and resolves discrepancies according to established standards.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Delivers exceptional customer service to build trust through responsive, accurate, consistent, knowledgeable and available services and support.
- Analyzes issues and determines next steps.
- Recommends and implements process improvements.
- Verbal & written communication skills - Good.
- Broader work or accountabilities may be assigned as needed. Qualifications:
- Knowledge and understanding of the business unit’s key products and services, processes and controls- Good.
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