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Field Network Engineer (Entry, Intermediate & Sr.)
Company | Evertz |
Address | Burlington, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-27 |
Posted at | 1 year ago |
As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.
- Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
- Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
- (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
- Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
- Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
- Must have a valid Ontario driver’s license
- Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
- Unparalleled desire to help the customer and deliver service excellence
- Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
- Some Network trouble shooting experience
- A strong comfort level with Linux is highly desired
- Education in Computer Networking or related recent practical experience
- Competitive total compensation package
- Career progression
- Casual work environment
- Social events and sports teams
- Work-life balance
- Employee Discount Platform
- Employee Assistance plan
- Employer funded benefits program
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