Network Analyst Jobs

Working with one of the top financial clients this role calls for a Network Analyst who will be responsible for managing day-to-day deliverables during the shift, under the overall direction of the NOC Team Lead/Manager. The successful candidate will ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead positions as needed.

Responsibilities:

• Support shift turnover process effectively.
• Support the incident, change and problem management processes.
• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
• Manage chronic, repeat and aging incidents with proper internal/external escalations.
• Engage in P3s or incident calls and provide support
• Identify and report on gaps for process optimization.
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Team Manager (including process issues or improvements, automation opportunities, etc.)
• Manage escalations with internal client teams and 3rd party vendors.
• Report on any new influx of repeated alerts/incidents to identify opportunities related to the alert modification, etc. to reduce noise.
• Provide strong technical troubleshooting while ensuring that NOC processes and procedures are followed properly. This includes ensuring proper use of automation, following proper remediation procedures, high-quality ticket and vendor issue updates, handover documentation, etc.
• Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work, as well as well-documented and smooth handover, is part of the accountability.
• Collaborate strongly with the Team Lead to manage the queue, work intake as well as delivery. This includes helping solve team issues and escalating issues as needed
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.

Desired Skill Set:

• 3 years of proficiency in Load Balancing – F5 and Cisco
• 3 years of In-depth experience troubleshooting Network operation systems
• CCNA Certification
• CCNP - Cisco Certified Network Professional
• 3 years of experience in Network Operations
• 3 years of hands-on experience with Firewall - Palo Alto and Cisco
• 3 years of working knowledge of Wireless - Aruba
• 3 years of expertise in Cisco switching and routers

Nice To Have:

• Exposure to CISCO ACI
• Working knowledge of SevOne
• Sound understanding of Guardicore

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