Event Crew Jobs

City Experiences is seeking a candidate interested in our Event Crew opening for our City Cruises operation in Toronto.

• Please note this is a seasonal/contract position*

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Crew Benefits

• Complimentary Uniforms
• Staff Meals
• Paid Training
• Global and Local Discounts
• Crew Events
• Recognition Program
• Crew Referral Program
• New Retention Bonus - up to $500.00! All terms and conditions must be met
• Competitive Wage

Essential Duties & Responsibilities

• Assists with food plating and buffet service when required
• Removes soiled linen and replace with clean linen
• Assist with training of new staff as directed by manager
• Following establish guidelines, takes initiative on work to be done
• Set up and break down dining room/event room, and service stations as prescribed; this requires movement of dining cabin furniture
• Provide guests with water, coffee/tea, and bread service throughout the meal
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Polish plates, cutleries, and glasses
• Clean the dining room areas in between events, and as required
• Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash
• Set up and maintain buffets so they are appealing to the guest
• Maintain uniform and personal grooming in compliance with appearance standards
• Understands all policies and procedures relating to the crew’s role within the company. Violations will be subject to disciplinary action, up to and including employment separation
• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System
• Bus used and unneeded dishes and glassware from guests’ tables to kitchen
• Maintains a neat, clean, and well-groomed appearance in compliance with appearance standards
• Prepare dressing, condiments, butter, and bread warmer
• Collect garbage from the kitchen and all areas for disposal
• Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stations
• Be prepared to begin work at scheduled time
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
• Other duties as assigned by the manager or supervisor on duty
• Reports to work on time and for all scheduled shifts. Irregular attendance will be subject to disciplinary action, up to and including employment separation

Requirements & Qualifications

• Smart Serve Certification Required
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Will be required to be available for work on all major holidays
• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Will work for extended periods of time without sitting
• Minimum one (1) year of customer service experience
• Energetic and enthusiastic personality essential
• Required to lift furniture and other heavy items such as bus tubs up and down stairs
• Must possess a service orientation – actively looking for ways to help others
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Previous restaurant experience preferred

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.