Entry-Level It Service Desk Engineer (Canada)

Position Overview
By joining Cognizant as an IT Service Desk Engineer, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.
Responsibilities

• Work closely with client project managers and other architects to develop customized security solutions.
• Complete job reports.
• Apply technical skills to recommend, implement, support, improve, and operate information protection technologies with limited supervision.
• Troubleshooting hardware and software issues; as well as networking and connection issues.
• Traveling and working out of client location or connecting via a remote link.
• Installing, maintaining, and advising on software, hardware, and computer peripherals (i.e., upgrading operating systems and computer software).
• Troubleshooting and resolving complex network security incidents, to include packet capture and analysis, log review, and critical thinking.
• Serve as break/fix technician for a wide variety of user technologies in the related practices and respond to client support requests by contacting them to find the nature of the problem.
• Maintain systems by monitoring, identifying, and correcting software defects.
• Provide basic training in computer operation and management.

Qualifications

• Excellent communication skills with the ability to work on a team.
• Demonstrable knowledge in investigating security issues within Cloud infrastructure such as AWS, GCP, Azure.
• Experience reviewing system and application logs (e.g., web or mail server logs), either to investigate security issues or complex operational issues.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Bachelor’s degree or equivalent. Preferred majors include: Computer Science, Computer Engineering, Computer Engineering, Software Engineering, Information Systems majors with concentration in network security, cybersecurity.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring company sponsorship now or at any time in the future.
Location(s)
New hires will be deployed to Cognizant office(s) in Calgary, AB Canada where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to the aforementioned major geographic areas.
Start Date(s)
Entry-level Cloud & Security Engineers will largely start in 2 cohorts – June, or August 2023. While we will attempt to honor candidate summer start date preferences, business need and position availability will determine final start date assignment.
Why Choose Us?
Cognizant delivers solutions that draw upon the full power and scale of our associates. You will be supported by high-caliber?experts?and employ some of the most advanced and patented capabilities. Our associate’s diverse backgrounds offer varied perspectives and fuel new?ways of thinking. We encourage lively discussions which inspire better results for?our clients.
If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Apr 20 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.