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E-Commerce Manager Jobs
Company | JELD-WEN, Inc. |
Address | Woodbridge, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Wholesale Building Materials |
Expires | 2023-05-31 |
Posted at | 1 year ago |
JELD-WEN is currently seeking a E-Commerce Manager to join our growing team.
- Conduct comprehensive business and competitive intelligence analysis across digital and traditional channels, monitoring industry trends and product performance to identify future marketing opportunities
- Analyze and report on sales analytics, web analytics, and online orders, fulfilments, and returns, providing insights and recommendations for ongoing optimization
- Continuously improve the overall customer journey, tracking and enhancing key metrics (conversion, AOV, repeat purchase rates) to drive e-commerce growth
- Lead project management for process improvement activities on e-commerce sites, focusing on service level, cost reduction, and quality improvement
- Leverage business, market, customer, and competitive intelligence to inform data-driven decisions, establish clear KPIs, and implement continuous improvement frameworks like DMAIC
- Experiment with innovative marketing tools, techniques, and analytics to drive growth and optimize user experience across websites, e-commerce channels, and partner platforms
- Own, maintain, and optimize our digital product catalogue, PIM systems, CMS integration, and product syndication platforms (STIBO, Salsify, Commerce HUB), ensuring AODA/GDPR/bilingual compliance
- Conduct in-store visits as required
- Design and optimize omnichannel personalized customer journeys, focusing on retail website and e-commerce optimization
- Support and optimize the customer journey and lead management, coordinating with manufacturing, sales, and retail partners for a unified customer experience
- Collaborate with brand management to execute Voice of the Customer (VOC) initiatives within product teams
- Lead customer segmentation strategies and personalized communications to increase sales, purchase frequency, and engagement
- Oversee the successful (in-scope, on-time, and on-budget) delivery of cross-functional initiatives, collaborating with departments including Web Development, Sales, Manufacturing, Stores, Delivery, Customer Care, and IT
- Lead, add value, and implement special projects, taking a leadership role in cross-category and inter-functional projects as appropriate and requested
- Work with internal manufacturing teams and external partners on store-level/deal-level activations, including on-time and in-full delivery, packaging, promotions, and accuracy
- Demonstrate exceptional project management, budgeting, and communication skills, with a proven track record managing e-commerce projects from conception to completion
- Support development and management of product training and Learning Management System (LMS) content to enhance customer and salesperson intelligence
- Understanding of web analytics tools like Google Analytics
- Core understanding of SEO best practices
- Familiarity with HTML, CSS, and JavaScript frameworks
- Strong communication skills, both written and verbal, with a patient and friendly demeanour
- 3+ years of experience in working with or developing e-commerce operations systems
- Detail-oriented, with excellent analytical and data-driven decision-making skills
- 3+ years of experience working across e-commerce project launches and managing project rollouts online and in-store
- 5+ years of experience in managing e-commerce projects from conception to completion
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