Document Administrator Jobs

WHO ARE WE?

We're the largest independent employee benefits company in Canada, with over 600 team members across Canada and growing. We're a disruptive force in the Canadian economy, and we actually GREW during COVID-19 because we give Canadian businesses something they can't get anywhere else: a transformed employee benefits experience.

YOUR ROLE

We are currently looking for a Document Administrator to join our team in Surrey, BC. In this role, you'll be responsible for the production and maintenance of group benefit booklets while creating a WOW! Experience for our partners and clients. This role is a great opportunity for a new or recent graduate looking to start their career off and learn some key office administration skills. This is a hybrid work opportunity, with the requirement to work a few days per week in office and the flexibility to work a few days remotely.

What To Expect

First 30 Days

• Understand how departments interact on a day to day basis as it pertains to your role.
• Able to update existing clients’ booklets with simple changes
• Follow and understand business processes related to CRM
• Engage in 1-on-1 training sessions with members of the team as outlined in your training guide.
• Clear understanding of applicable SLA’s
• Review of training material and resources as it pertains to systems and processes.
• Demonstrate initiative and willingness to learn new skills and improve existing skills.

60 Days

• Managing workload independently
• Produce booklets for new groups
• Good understanding of each GroupHEALTH benefit and product offering.
• Identify a raving fan of your work

YOUR IMPACT

• Preparing softcopy employee packages
• Work with partners after their review and making any changes booklet benefit plan wording
• Printing and preparation of hardcopy booklets for delivery by punching and binding booklets
• Perform QA peer review on new group and amended group booklets for quality improvement and feedback
• Other duties as assigned by Manager
• Create New client booklets
• Posting booklets to WEBS and MPACS member portal for client and member access
• Use CRM to manage booklet cases, ensuring SLA’s are met
• Amending in-force group booklets ensuring that the current standards and template are used

THIS IS YOU

• 1 year of customer service experience in an office or professional services environment required.
• High School Diploma required and some post-secondary education.
• Ability to successfully mentor and support others.
• Good oral and written communication skills.
• Ability to work well with team and other departments.
• High level of accuracy and attention to detail.
• Strong computer skills including Microsoft Office.
• Ability to prioritize and meet tight deadlines while remaining calm under pressure.

THIS IS NICE

• Proficient in Word a preference and asset
• Experience with a CRM system an asset

EMPLOYEE PERKS

• Comprehensive benefits package that focuses on your health and wellness 
• Employer matching RRSP program
• Daily fresh fruit and the best cup of coffee, thanks to our expresso machine.
• Learn and grow with us through our employee education program
• Access to GroupHEALTH's employee wellness activities and onsite gym facilities
• Our company-wide vacation policy guarantees a minimum of 3 weeks’ vacation
• Flex days to help you achieve that work-life balance

We thank everyone who applies to the Document Administrator role; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

entry-level; new grad opportunity; data entry; administration