Director, Digital Experience Jobs

Position: Director, Digital Experience

Reports to: Senior Vice President, Public Affairs and Industry Practices

The Canadian Construction Association (CCA) is the national voice for Canada’s heavy civil, institutional, commercial, and industrial construction industry, giving voice to the public policy, legal, and standards development goals of contractors, suppliers, and allied business professionals working in, or with, our industry.

Construction is the backbone of the Canadian economy, employing some 1.4 million Canadians, pumping about $141 billion annually into the national economy, and accounting for nearly 7.5 percent of Canada’s gross domestic product (GDP). Its impact is immense and the life we enjoy – from the schools we send our kids to; the hospitals that care for us; to the roads and bridges that connect our communities – is all possible because of construction.

About the role:

We are seeking a Director, Digital Experience, to drive the evolution of CCA’s digital ecosystem, including leading a new digital service. Reporting directly to the Senior Vice President, Public Affairs and Industry Practices, the Director, Digital Experience is also responsible for the overall corporate digital architecture, including acting as technical lead in support of our member database, web properties and cyber security. The ideal candidate is a natural leader, highly organized and detail-oriented with a business mindset.

Key responsibilities:

1. Drive the growth of the digital contract lifecycle management system:

• Manage the vendors, including annual vendor assessments and recommendations on which vendors to work with.
• Manage the list of bugs/improvements and make recommendations on what needs to be addressed in what priority.
• Lead the implementation of the service, coordinating with colleagues in marketing and content specialists.
• Develop support materials, processes and educational tools to help our members use the system.
• Support our partners in the integration of the new platform.
• Develop the annual business plan and supporting budget.
• Develop the product roadmap in consultation with key CCA stakeholders and manage the rollout of new versions.
• Prepare monthly reports on KPIs, including sales, and customer analytics.

2. Oversee and manage the integration of new software and platforms to our member database, Wicket, working both internally with staff and externally with IT vendors, contractors and agencies as required:

• Manage work plans, timelines and assign responsibilities.
• Outline project scope and deliverables and ensure proper business requirements are met.
• Oversee all backend web services for CCA, including coding, web development and programming.
• Communicate regularly with senior leadership on the status of projects and systems. Obtain guidance and approvals as required to advance the projects.
• Responsible for developing and implementing change management processes relating to our database and related systems where applicable.
• Identify department needs as part of annual planning process.
• Document all business requirements with appropriate teams.

3. Build a culture within the association of being data-driven and user-focused:

• Support the development of internal policies.
• Support relevant staff as required on the digital assets.
• Educate staff on best practices and ensure they are using technology effectively.
• Manage the bi-annual IT audit.
• Stay current on trends in digital customer experience.

Qualifications:

• Minimum of seven years of experience in interactive programming and implementing digital solution projects.
• A certificate in change management is an asset.
• Experience in HTML, CSS, PHP, and MySQL web development.
• A certificate or designation in Product Management or Project Management is an asset.
• University degree or college diploma in business, operations management, information technology, interactive media, computer programming, or a related field.
• Experience in eCommerce solutions is considered an asset.

Skills & knowledge:

• Ability to explain complex business requirements.
• Excellent organizational skills and strong attention to detail.
• Consensus builder able to facilitate discussions with customers and partners.
• Strategic and analytical thinker with excellent problem-solving skills.
• Strong Search Engine Optimization skills (SEO).
• Demonstrated ability to grow a new digital service.
• Ability to multi-task and operate effectively within a fast-paced team environment, work independently and effectively manage personal targets.
• Excellent written and oral communication and presentation skills with ability to express technology matters in business terms.
• Strong understanding of the WordPress content management system.

Email your resume and cover letter to[email protected]. No phone calls, please.