Digital Experience Advisor Jobs

Aid project leads in project management.

Collaborate on customer experience plans and execution.

Ownership: take accountability for your actions and deliver on your responsibilities.

Intermediate skills in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Work Remotely (Occasionally in the office)

Provide exceptional daily customer service to members.

Aid project leads in project management.

Collaborate on customer experience plans and execution.

Ownership: take accountability for your actions and deliver on your responsibilities.

Intermediate skills in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Work Remotely (Occasionally in the office)

Provide exceptional daily customer service to members.

Exceptional leadership and team management skills with proven experience in effectively leading and mentoring collaborative, cross-functional teams

Substantial familiarity with digital platforms, social media, content management systems, and ability to leverage best practices to enhance user experiences

Experience developing and implementing organization-wide audience engagement and digital optimization strategies to meet organizational KPIs

Excellent written and verbal communication abilities

Experience demonstrating impact through various reporting methods

Experience working in the arts and culture sector and/or live events

Manages deliverables, scope, testing and change management

Ability to take on varying responsibilities, manages conflicting priorities, and delivers results

Here are the key responsibilities/accountabilities of this role:

Create process maps, standard operating procedures and supporting documentation, such as process documentation/workflows, knowledge articles and self-service guides

Work with subject matter experts to create/modify content in Trailhead and Knowledge

Experience developing and implementing Training procedures and materials

Assisting the Manager in immediately responding to inquiries

Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.

Working with the manager to maintain customer relationships

Experience with CRM tools is an asset

Customer Service experience in a retail environment

Strong written and verbal skills

Strong organizational, time and project management skills.

Minimum of 3 to 5 years’ working experience and progressive responsibilities within a centre of excellence or similar discipline.

Passionate about delivering the ultimate user experience.

A critical thinker with strong problem-solving skills and independent self-direction.

Flexibility to adapt to rapidly evolving environments, changing priorities and requirements.

Partner with corporate communications to increase organizational awareness and knowledge level of digital.

Manage work plans, timelines and assign responsibilities.

Responsible for developing and implementing change management processes relating to our database and related systems where applicable.

University degree or college diploma in business, operations management, information technology, interactive media, computer programming, or a related field.

A certificate or designation in Product Management or Project Management is an asset.

A certificate in change management is an asset.

Strong understanding of the WordPress content management system.

Manage the knowledge base for Connect+, our digital member platform, to notify platform administrators of new capabilities.

Exposure to digital and/or mobile products, including virtual communities and customer relationship management databases (e.g., Salesforce).

Become a SME on effective community management across the member portal to support business teams tasked with growing digital member engagement.

Exciting Opportunity: Join our Team as a Digital Experience Manager!

#DigitalExperienceManager #Analytics #UserExperience #DataOptimization #YPO

Evaluate digital experience across YPO digital communities and platforms; analyze available metrics to increase member adoption and engagement.

Manage the end-to-end digital product lifecycle

Define and monitor digital experience KPIs

Be a representative and custodian of the client experience

Experience in digital strategy and/or online solutions delivery, business analysis, process reviews

Knowledge of Agile tools and processes (Jira, Disciplined Agile, SAFe, Scrum or other), an asset

Knowledge of Personal Banking and the banking industry (an asset)

Practical, Technical and Professional Knowledge/Skills Subject Matter Expertise, experience with web analytics and customer research.

Collaborate with technology teams to implement automation techniques that personalize site experiences, leverage data-driven insights, and optimize for long-term customer loyalty.

Implement A/B testing as a core process to shape future site experiences and make decisions based on data.

Conduct research, document findings, and establish best practices for digital and mobile experiences.

Minimum 2+ years of related experience.

Problem solving skills to develop comprehensive solutions.

Attention to detail, solid organizational skills and proactive project management

Strong writing skills, including experience editing content with an eye towards improving SEO and impact

Manage our BPS specific online channels to ensure effective brand story, voice, and development of content specific to online

Minimum 3+ years’ experience developing digital marketing plans and executing activities that achieve revenue goals

Experience managing online channels and associated tools (websites, CMS platforms, Google Analytics, LinkedIn ads, etc.)

People-savvy collaborator with the confidence to manage stakeholders

Organizational skills, project management skills, and ability to prioritize.

Manage omni-channel expense budget as set together with Digital Head and Finance.

Bachelor’s degree and/or minimum 5 years of experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and omni-channel engagements.

Working knowledge and experience with Canadian healthcare data.

Develop and implement a comprehensive digital marketing strategy to drive engagement and revenue and optimize customer experience.

Define and manage specific performance metrics in coordination with Digital Team.

Interpersonal and relationship management skills to liaise with stakeholders and business units, to identify/manage data/information requirements

Critical-thinking skills to identify trends in customer experience, provide customer insight into results, and outline recommended options

Customer experience knowledge to provide expertise on customer experience issues

Project management principles and practices to coordinate projects, and develop and monitor implementation schedules within schedule and budget limitations

Minimum four (4) years of related experience

Qualitative and quantitative analytical skills to research and provide input on strategies, projects, and initiatives

Excellent organization and time-management skills

Familiarity with our project management system, Asana, a bonus but not a requirement

Strong grammar and spelling skills

A degree or diploma in business or marketing, or related equal experience, is required

Communicating and working with clients & team members to establish and meet goals and objectives.

Overseeing communications between your key accounts and team members, and ensuring customer satisfaction.