Delivery Administrative Assistant (Us & Cad - Remote)

About Our Company

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.

Our clients have a mission; we design, build and support websites that help their mission thrive.

But we want our employees to thrive as well. Because our team members do great work for great clients, Kanopi works hard to support them in their career as they continue to create a better web.

As a result, our business continues to grow, and so must our team. We’re excited to announce this opportunity to join our team as a Delivery Administrative Assistant.

About The Job

You have a talent for juggling a variety of tasks and responsibilities, coupled with high attention to detail. You intuit what the executive team needs, minute to minute, and are curious enough to grow processes into an expert-level organizational skill set. Your main priority is to provide administrative support for all functions of the Delivery Department. Your great attitude and comfort working with fast-paced teams make you a strong support for staff, clients, and developers. This is a full-time position, but for the right candidate, we would be willing to consider a modified schedule.

This position is fast-paced and regularly manages shifting priorities.

As an Administrative Assistant...

You will work closely with the Directors, Delivery & Account Managers, and Project Managers of the Delivery team and other members of the Kanopi Management team to provide professional administrative assistance in a fun, team-oriented environment. We value hustle, adaptability, resourcefulness, and empathy; you value the same and are able to enthusiastically integrate with our team and culture while managing a variety of moving parts on our behalf.

Kanopi is a distributed organization, meaning we work from our homes or individual office space. We are collaborative and engaged to create awesome work. We value the freedom we create in our lives through the good work we do. Your work will impact administrative solutions for the company, the staff, and our clients.

Please note: you must have worked at a Digital/Website Agency or have similar work experience in an Administrative position to apply for this job. Due to the volume of inquiries, we are unable to respond to unqualified candidates.

Responsibilities

• Updating reporting spreadsheets
• Employee & client onboarding and offboarding logistics
• Assist in the overall process of making the company awesome by building repeatable patterns and processes for success and happiness.
• Handling the administrative duties of the Delivery team
• Take notes on calls and assist with managing follow up tasks
• Administer customer service interactions when needed; scheduling and coordinating appointments
• Manage various executive and company calendars and schedule meetings
• Maintain the Client Success Check-in Schedule and Contract Renewal timelines
• Assist with sales coordination

About The Compensation & Work Requirements

This is a full-time position. The salary range for this position is $39,100-$47,950 - the range is broad, but it is commensurate with experience, aligned with current members of our team with similar experience, and may shift a bit depending on your geographic location. This is a 100% remote role, but you must live and be able to work in the US or Canada.

NOW... LET'S TALK ABOUT YOU!

Requirements

• Experience with Google Drive
• Strong problem-solving abilities, intelligence, initiative, and the ability to thrive under pressure
• Experience as an administrative assistant preferred
• Experience administering and coordinating distributed project teams
• Are able to juggle multiple, often competing, priorities with ease
• Able to self manage and drive efforts with minimal oversight
• Professional examples demonstrating:
• A commitment to delivering high-quality work on time
• An ability to handle multiple, often competing, priorities
• Attention to detail is a must
• Excellent communication skills, both written and verbal
• Passion for the web, open-source development, and working with a bunch of fun people with a great sense of humor!
• A desire to learn and eagerness to improve work processes

At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.

NOW, WHAT?

If you think this post was written just for you, here’s what to do next:

• Answer the questions you see here on this page
• Send us a cover letter, including your answer to the question below
• Submit your resume

About that cover letter… This is VERY important!

Please include all of the typical reasons why you’d be an outstanding candidate for this position, plus answer this question: What is your favorite piece of technology?

Our screening process takes a bit of time, because we like to ensure that you are the perfect fit for us, and we are the perfect fit for you! After we’ve taken a look at your application, we will send you a series of questions that will help us get to know you better. From there, you will engage in several interviews with members of our team, and a skills assessment or two in order to take a look at how you do the things you do! We’ll be happy to explain a bit more once we’re in the interview stage.

Please note - we try to make an effort to contact every applicant to let you know the status of your application, but we are human, so if you don’t hear from us, drop us a line!

Benefits

We offer a comprehensive range of health, professional, remote workspace, and other fun benefits for all full time US and Canadian employees. For more information, see the benefits section of our careers page.

This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by Kanopi Studios in accordance with applicable federal, state and local laws.

No agencies, recruiters or overseas applicants (for consideration, applicants must live in the US or Canada).