Customer Service Representative Jobs

Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.
:

• Keeps paperwork current to insure prompt action on all transactions
• Uses and maintains knowledge of the purchase order system
• Processes equipment returns and closes rental contracts
• Draws up rental and sales contracts
• Assists in servicing equipment as required
• Provides efficient and effective customer service at the rental counter ensuring company standards are met
• Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
• Supports the branch with safety administration
• Performs inside sales of all products and services, including rentals that the company offers
• Performs other equipment inquiries through the company’s computerized programming

Qualifications:

• Several years of direct sales experience
• Exceptional customer service skills
• Must be able to working shift type hours
• Able to work in a fast paced environment
• Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
• Rental experience is preferred
• Able to work under extreme pressure, deadlines and repetitive tasks
• Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.

Note:

• This position is based out of our Kelowna office location
• Paid vacation
• Employee Share Purchase Plan and RRSP options
• Permanent, full-time role
• Competitive salary, pension, and benefits

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.