Customer Service, Accounts Receivable Clerk

We are looking to grow our team with energetic people who share our vision to provide excellence in pharmaceutical care to meet the individual needs of our clients. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

If you have a minimum of 2 years previous experience in a Customer Service role then this is a great opportunity to build on your existing skills, while fine tuning your ability to multitask and problem solve in the accounts receivable area. We provide a congenial and supportive environment with the tools, training, and resources you need to achieve success. We advocate for your growth and development and believe in work-life balance.

Job Title: Customer Service, Accounts Receivable Clerk

Location: Ottawa

Reports to: Supervisor, AR

No. of Positions: 1

ATR: 4433

Type: Full Time, Permanent

Salary: Salaried, commensurate with experience

Job Responsibilities:

-Greeting callers professionally to provide high quality customer service through inbound/outbound calls and email (no telemarketing or auto dialer)

-Assisting clients with inquiries, interpreting, and explaining information

-Perform data entry tasks, Cash Application in accounting system with high efficiency and accuracy.

-Mailing and other administrative duties in the Accounts Receivable department.

Qualifications:

-Minimum 2 years of previous Customer Service experience with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

-Minimum 1 year of accounting or administrative/clerical experience including data entry skills; and experience with accounting software.

-Excellent telephone manners and strong interpersonal skills with an aptitude for listening.

-Excellent organizational skills, able to handle multiple tasks efficiently and effectively.

-Ability to effectively communicate both verbally and in writing.

-Proficient in Microsoft Office programs (including Word, Excel, and Outlook)

-Pharmacy or healthcare knowledge and/or experience is a strong an asset.

-Bilingual (English & French) is a preferred asset.

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs Inc. is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.