Coordinator Jobs

DATE: April 28th, 2023

LOCATION: Orillia, ON – Hub and Spoke

COMPENSATION: $54,488 - $70,050 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Coordinator of Care.

JOB SUMMARY:

The Coordinator of Care Worker will provide support to clients of the LOFT Hub and Spoke – Orillia program and the Back to Home – Orillia hub (127 Peter St. N.). The candidate will be responsible for supporting the Program Manager with the intake and coordination of assisted living/supportive housing services to 40 older adults and seniors living within Orillia. The position serves a diverse client population which includes frail, cognitively impaired seniors who may be living with mental health and other challenges while living in the community. The staff will provide care coordination, assess clients for service eligibility utilizing the InterRAI CHA assessment and review collaboratively with Program Manager, the assisted living services to ensure the program meets the needs of the client within the mission, vision and values of LOFT’s program.

Note: Staff will be required to work in residents’ homes and may therefore be exposed to second-hand smoke. In addition, this position may require weekend shifts.

WHAT YOU WILL DO:

• DIRECT SERVICES
• Assisting with and ensuring assessments (e.g. RAI CHA) are up to date and completed
• Being involved in assessing the individuals referred to the program, determining their daily living requirements, including personal care and nursing needs;
• RECORDS AND DATA COLLECTION
• Mediating issues or conflicts between clients and neighbours, teaching conflict resolution; following-up on issues with residents to ensure resolution.
• Re-evaluating the level of support provided and assessing clients’ suitability for independent living;
• Developing a plan of support and recovery which includes identifying the priorities, goals and required supports for them to stay safely home in the community, in conjunction with other professionals and staff;
• Providing direction and support to staff related to direct service delivery.
• Providing 24 hour crisis management on a rotational basis through a pager or similar system;
• Developing and implementing operating procedures for the program and ensuring compliance with established standards;
• Maintaining accurate records and files on the provision of service to residents/clients;
• Promoting the personal empowerment of each client through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment and directly assisting with their daily living activities, as required
• Establishing and maintaining a support network of social, family, medical and psychiatric community links and resources; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services
• Maintaining a general awareness of the daily activities in the program, identifying staffing issues;
• Liaising and acting as the main linkage with other service providers as needed;
• Ensuring the timely collection of all required data (CIS) and that these reports are distributed to LOFT by the required dates;
• Establishing and maintaining a service referral network specifically geared to meet the needs of clients;
• Participating on case conferences and providing case management services to those who require these services;

• Provide other duties, as assigned by Manager.
• Tuition reimbursement program
• Experience in responsive behaviours related to cognitive impairments, mental health, addictions, etc.
• Participating in meetings, planning and evaluation initiatives, committees, events and activities;
• Assumes other duties at the hub as appropriate
• Good oral and written skills; excellent computer skills
• Collaboratively with the Manager, support the overall supervision of Program staff, including job performance appraisals as specified by LOFT Community Services policy.
• Corporate Gym membership rate with GoodLife Fitness
• Starting vacation time above minimum standard,
• Excellent assessment and crisis intervention skills, with well developed problem solving abilities and interpersonal skills;
• E-learning program available all year round
• Develop cooperative action, build staff relationships and act as a liaison between staff and clients
• Participating in the annual program planning process which includes preparing the service plan, operating plan, client satisfaction feedback process, and other research activities;
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• Proficient in InterRAI CHA assessment as well as applicable computer programs; experience with OCAN (Ontario Common Assessment of Need) an asset
• Scheduling staff, completion of payroll and attendance(as designated), assigning duties
• Additional paid personal and paid sick days
• An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
• Ability to communicate in a different language, an asset.
• Experience with frail, cognitively impaired older adults and seniors with complex challenges, incl. mental health, physical/medical, cognitive impairments, severe social isolation, etc.;
• A minimum of three (3) years or care coordination/case management experience;
• Ability to work effectively in a team environment;
• Develop and coordinate training and professional development programs/activities
• Excellent knowledge of services available from the HCCSS, community support providers and psychogeriatric supports;
• Maternity-leave top up program
• LEADERSHIP AND STAFF OVERSIGHT
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Professional development budget available to help you nurture and shape your career
• Ensure that LOFT Community Services policies and procedures are understood and reviewed annually by staff and are carried out by them, in collaboration with the Program Manager
• Assisting in the selection, orientation, training and performance management of staff
• Recommend and liaise with the Program Manager in the selection of all staff on the basis of job description and salary scales by LOFT Community Services guidelines
• Completion of a certificate or equivalent in Human Services (i.e. Social Service Worker, Social Worker, etc.); with eligibility for enrolment in the required regulatory body of the province of Ontario
• First Aid and CPR certification;
• Access to Perkopolis, a comprehensive corporate discount program
• Compiling program evaluation reports and statistical information, inputting as required;
• Identifying gaps in service and recommending solutions;
• Coordinate and attend regular staff meetings and supervisory meetings as required
• PLANNING AND MONITORING