Coordinator | Home Support Scheduling

Interior Health is hiring a permanent full-time Coordinator, Home Support Scheduling to join our Home Support team.
The Coordinator, Home Support Scheduling is responsible for the following:

• Working in collaboration with clinical leads; coordinating the direction; ensuring alignment across all Scheduling Hubs and organizational priorities; and guiding the provision of safe, effective, and quality patient-focused care.
• Recommends and implements quality improvements that will ensure effective and efficient standardized operations and maintains statistical and various operational reports.
• Leveraging relationship-building skills and demonstrating innovative ways to communicate and build consensus within diverse groups on Home Support scheduling matters.
• Supporting the planning, implementation (including identifying resource implications) and evaluating initiatives for Home Support Scheduling.
• Providing coordination and subject area knowledge to plan, monitor and evaluate assigned Home Support Scheduling services across the health authority that support patient-focused seamless care that is integrated across services.
• Providing guideance to Clinical Operations and, in turn, influences the Home Support goals, objectives, policies, service delivery models, and resource allocation within Interior Health.

Some Typical Duties And Responsibilities Include

• Audits work of designated staff related to the client scheduling of home health services.
• Serves as liaison and collaborates with partners from across health authority and community in order to address client scheduling service concerns and to recommend and implement solutions.
• Participates in various meetings related to the centralized scheduling service; assists and/or undertakes a variety of projects as assigned by the Director, Home Support Transformation.
• Continuously improves, standardizes, eliminates inefficiencies, and adds value from the perspective of the client, family, the clinician, and the schedulers. Supports program/scheduling evaluation and monitoring outcomes for key initiatives and investments.
• Supports and coordinates innovative quality improvement initiatives that inform the continuous development of evidence-based, best practice clinical services across the health authority. Activities include coordinating the design, implementation, management, and monitoring of electronic surveillance tools.
• Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics. Prepares related reports on a continual and ad hoc basis.
• Supports a collaborative process and coordinates with Clinical Operations the centralized client scheduling that provide clients with home support services across health authority. This includes exploring and developing potential approaches, standards, and work plans; ensuring deliverables are on time/task/budget and aligned with priorities; liaising and building relationships; and working with diverse partners, including content area experts, professionals, medical and operational leads both locally and regionally.
• Supports staff through training, orientation, guidance and implementation of effective standardized processes and guidelines.
• Works in conjunction with IMIT to ensure the quality and integrity of Home Support scheduling data is maintained and is integrated with other systems appropriately, and assists with the development of appropriate tools for newly developed processes.
• Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Reviews scheduling information requirements for the centralized service; analyzes and evaluates audit findings and develops recommendations to Home Support Transformationon data quality and system process improvements.

Some Benefits Of Joining Interior Health
An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).