Consultant Workplace Learning Solutions

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our Associate Consultant, Workplace Learning will make recommendations and assure delivery of several training services – including workshops, seminars, and organizational development consulting requests. This involves consulting with our Sales and Account Management team and corporate clients to assess needs and determine the best solution to support their needs and objectives on required services. Additional responsibilities include coordinating internal projects and providing administrative support to Consultants and Senior Consultants.
Responsibilities:

• Administrative Duties
• Any other related duty required by the department
• Participates in team meetings, committees, and assignments as required
• Accomplishes departmental goals by coordinating various continuous improvement initiatives
• Responsible for all billing and invoicing for assigned services
• Organizational Assessments/Consulting
• Participates in sales calls with Sales and Account Management team, as required, to present department capabilities and maximize potential sales/relationship building opportunities
• Consults with Sales and Account Management team and our clientele, conducts needs assessments and determines appropriate solutions to address organizational and workplace issues on required services
• Ensures client contact occurs within 2 business days of receiving request
• Acts as backup for department colleagues as required
• Other Duties as Assigned, including
• Sources and assigns a suitable service provider for assigned Workplace Learning requests
• Develop and Coordinate Workplace Interventions
• Develops and documents an understanding of service delivery processes and uses that understanding to identify and implement process improvements
• Provides product information to key stakeholders and identifies customization opportunities, when appropriate

Succeeding in the Associate Consultant, WLS role will require the following core qualifications and skills:

• Bachelor of Arts, Adult Learning Degree/Certification, Organizational Development or 5 + years equivalent experience
• Solid written and oral communication skills
• Conflict resolution certification an asset
• 2 + years of previous experience working in a corporate training role
• Strong attention to detail
• The ability to work to deadline and adapt to ever-changing priorities
• Capacity to problem solve and find quality solutions to organizational problems/issues
• 1+ years of working in a consulting capacity
• Strong interpersonal skills and the ability to deal with a variety of personalities
• Bilingual in French/English strongly preferred
• Proficiency in MS Office Suite applications
• Solid project management and organizational skills

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.