Business Intelligence & Data Analyst

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Team

You’ll be joining the US GTM (go-to-market) Operations & Analytics team to deliver insights to both US and Canadian GTM teams. The team you’ll be joining is a tight-knit group of analysts spanning sales, marketing, customer success and BI who combine their technical and interpersonal skills to amplify the performance of our GTM teams. The working style of this team involves a high degree of collaboration between each other, their stakeholders and global counterparts. Leadership takes a hands off approach to tasks, but is always there to guide and support where needed. The team prides itself on its drive, integrity and the crucial role that they play as business partners for go-to-market teams.

About you

In order to thrive in this role, you will need to be highly organized, super passionate about delivering insights and carry a rare balance of technical and interpersonal skills. The role demands an advanced skillset in data retrieval (predominantly through SQL) and the ability to translate complex datasets into meaningful insights for non-technical stakeholders. Xero is a fast paced environment, therefore you will need to enjoy dynamic changes and communicate with a broad range of stakeholders to ensure strategic alignment.

About the Role

• Data Governance: Ensure data accuracy, consistency, and integrity by implementing and maintaining data governance best practices and standards.
• Error Handling: Ensure that potential reporting errors are proactively caught, fixed and communicated about before being discovered by stakeholders
• Performance Monitoring: Monitor and track key business metrics, highlighting areas of improvement and providing recommendations for optimization.
• Data Analysis: Collect, analyze, and interpret large volumes of data from various sources such as SFDC, SFMC, GoogleSheets and Snowflake to identify trends, patterns, and insights relevant to business goals.
• Reporting and Visualization: Develop interactive dashboards, reports, and visualizations using tools such as Tableau, MicroStrategy, Google Sheets or similar software to effectively communicate complex data in a clear and concise manner.
• Data hygiene: Collaborate with team members and Global counterparts to determine and maintain housekeeping rules such as naming conventions, use of GitHub, automated execution of stored procedures etc.
• Collaboration and Communication: Work closely with stakeholders to understand their analytical needs, present findings, and effectively communicate insights to both technical and non-technical audiences.

What You’ll Bring With You

• Strong attention to detail and the ability to work independently as well as in a team-oriented environment.
• Bachelor's degree in Business Administration, Computer Science, Mathematics, Statistics, or a related field.
• Proven experience as a Business Intelligence Analyst or similar role, with a strong understanding of data analysis techniques, methodologies, and tools.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent written and verbal communication skills to effectively present complex information to stakeholders
• Familiarity with GitHub.
• Experience designing, building and managing relational database within environments such as Snowflake
• Knowledge of additional programming languages such as Python or R is desirable.
• Proficiency in SQL for data retrieval and manipulation, and experience working with databases such as Snowflake, PostgreSQL, or similar.
• Expertise in data visualization tools like Tableau, Power BI, QlikView, or similar software.
• Familiarity with business processes, operations, and key performance indicators (KPIs) in the [industry] sector is a plus.
• Experience with relational databases and/or writing SQL queries

Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.

Want to read more about inclusivity at Xero? Learn a little more about it here .

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.