Branch Manager Jobs

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

We are hiring a full-time Market (Branch) Manager to lead our New Brunswick - Prince Edward Island Market team. The role is based out of Moncton, Fredericton NB or Charlottetown , PEI.

Reporting directly to the General Manager, the Market Manager’s prime responsibility is to ensure that superior customer service and retention of customer accounts is provided in the geographic area assigned. Maintaining customer service commitments requires exceptional delivery of propane, propane equipment, and service through leading a workforce of field staff and accessing workforce and fleet logistics support and resources. The Market Manager has P&L accountability for the geographic area under their direction, and is responsible for engaging employees in their day-to-day work performance and ensuring safety compliance.

KEY ACCOUNTABILITIES:

• Lead customer retention initiatives.
• Customer Service and Retention
• Collaborate with Customer Experience Centre (CEC) to oversee daily operations and liaise on staff scheduling, performance, safety concerns.
• Improve service efficiency by eliminating redundancies and extraneous processes and consistently utilizing and enforcing established processes and procedures.
• Lead, mentor, coach and develop field staff by providing clear direction, guidance and support to achieve the overall business strategy and objectives.
• Engage customers directly to gain their feedback on Superior Propane service levels. Act where necessary to ensure customer satisfaction.
• Manage operational P&L results for the area managed.
• Maintain service partnership relations for area(s) managed.
• Ensure consistent disciplinary actions, when required.
• Oversee and direct new sales activities for market area(s) managed
• Promote and enforce safety regulations and requirements by personnel under Market area management. Follow-up and train when and where needed. Liaise with regional and national teams to ensure safety performance is achieved.
• Monitor area financials and activities relative to your defined market and budget plans. Deliver on budgeted financial contribution
• Affect continuous improvement and adjustments to plans when and where required.
• Ensure the effective delivery of product, equipment and services to customers.
• Build and maintain positive customer relationships within your market
• Develop and mentor talent within the team.
• Engage staff in regular discussions on the front line performance, champion customer service.
• Proactively manage employee performance
• Promote and enforce exceptional customer service and foster a culture of continuous improvement and excellence within their field team.

QUALIFICATIONS:

• Superior communication skills (verbal & written) and the ability to present information to a variety of audiences.
• Excellent collaboration and interpersonal skills.
• Working knowledge of provincial regulatory requirements with respect to propane handling is an asset.
• A valid driver’s license and ability to meet travel requirements.
• Good understanding of transportation and distribution, as well as technical competence is required.
• High school completion plus completion of specialized technical or business courses at the college level.
• Strong business acumen with a good financial understanding and previous P&L accountability
• Good analytical, decision making and problem solving skills.
• Previous customer retention / account management experience. Proven track record of recognizing and providing good customer service.
• Ability to lead and manage change, and to coach and mentor performance development.
• Good computer skills (Windows; MS Outlook; ERP, such as JD Edwards).
• A minimum of five (5) years experience in a field operations role with a customer service focus, with at least two (2) years in a supervisory / management capacity.
• Bi-lingual French & English is an asset.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at[email protected]to let us know how we can enhance your experience."