Boutique Assistant Manager - Union Station

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Reimagine What Coffee Can Be...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

• And much more!!
• Here’s why we think you should choose us:
• Excellent training and development programs
• Free coffee machine + Monthly Nespresso credit
• Free unlimited coffee during working shifts
• Growth opportunities
• Exclusive employee discounts
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Competitive wage + Quarterly and Annual Bonus

Position Summary

We are looking for a Boutique Assistant Manager at our new Union Station location opening Holiday 2023. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life

As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Leadership/Team Management:

• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;

Operations:

• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Support stock team by performing spot checks and assisting with inventories and deliveries.
• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;

Sales and Customer Service:

• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

What Will Make You Successful

• Demonstrated ability to plan, prioritize, and multitask
• Strong team-building skills with a history of effective coaching and development
• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• Experience in the food or coffee space is an asset
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.