Station Manager (Ywg) Jobs

Canada, Winnipeg
Airport Customer Service
17-Mar-2023
Ref #: 20065
How you'll help us Keep Climbing (overview & key responsibilities)
Airport Customer Service is seeking an individual who has proven leadership experience and possess a high level of accountability for creating unforgettable customer experiences to join our team as a Station Manager. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus, and creativity. Station Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
Responsibilities include:

• Models Delta's vision and values while maintaining and improving methods of communication with your team
• Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
• Develop meaningful partnerships with airport authorities and government agencies.
• Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
• Ensure compliance with local union guidelines and labor laws, as applicable.
• Partner with respective SkyTeam and Joint Venture partners, identify opportunities for overall customer experience improvements.
• Promotes and upholds the Delta culture of visible leadership - individual and group, and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives
• Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners
• Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
• Responsible for ensuring that department goals are met or exceeded
• Effectively use data to support changes in the operation including impacts associated with technology and Above Wing operations.
• Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
• Drive employee awareness and accountability of company guidelines and procedures, and Rules of the Road.

What You Need To Succeed (minimum Qualifications)

• Demonstrated ability to communicate effectively at all levels of the internal and external organizations, incl. partner, vendors, and airport communities
• Hands-on leadership approach, leading “from the front”
• Must embrace continuous improvement.
• Must step up to conflicts and be skilled at finding common ground in order to obtain cooperation from others.
• Strong critical thinking and problem-solving skills required for effective service recovery.
• Consistently makes safety and security, of self and others, the priority.
• Demonstrates that privacy is a priority when handling personal data.
• Should be a demonstrated self-starter, who is action-oriented, and proven as capable to manage a complex day-to-day operation.
• Able to travel as necessary to the United States
• Must have working knowledge of all Delta systems as used within the airport environment
• Embraces a diverse set of people, thinking and styles.
• Strong customer service orientation required.
• Minimum of 5 years' experience in leadership positions is required.
• Extensive knowledge of aircraft operations (ramp operations, baggage handling, assistive device handling, passenger service, IROP management, and aircraft performance) is highly desired.
• Eligible at the time of application to live and work in Canada

What Will Give You a Competitive Edge (preferred Qualifications)

• College degree in business, operations management or a related field or equivalent experience preferred.