Team Coordinator (Union) Jobs

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Part-Time openings in the Peterborough office!

Hours of work are a schedule of defined shifts. We are hiring for afternoons/evenings.

Schedule 6 shifts in a bi-weekly pay period (Afternoons/Evenings and weekends with 0600 start)

This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.

Incentives and Perks

• Exceptional interpersonal and customer service skills
• Total rewards program which includes health & dental benefits
• Opportunities for continuing education and training
• Receiving and manage inbound telephone calls and email inquiries related to service
• A strong desire and commitment to making a difference in the lives of their patients
• Receiving routine referral/intake information from funders and private-pay clients
• A clear background check
• Access to group discounts, including exclusive discounts from various retailers
• Paid orientation and comprehensive training and onboarding
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Developing and coordinates service schedules while considering relevant factors
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Entering relevant information into the automated information system/database
• Opportunities to volunteer in countries with limited access to healthcare services
• Supportive team environment and a great corporate culture
• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• An Employee Assistance Program (EAP) for you and your family members
• Effective verbal and written communication skills
• Other duties as required
• Non-traditional hours, including evenings and weekends are required
• Experience working within a unionized environment and the health care field an asset
• Hands on mentoring and leadership support
• A strong attention to detail and the ability to learn new systems and databases
• Performing other administrative duties

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.