Bilingual Provider/Physician Liaison Specialist

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Provider Liaison Specialist in the General Medicine (Gen Med - Physician) Program is a crucial role responsible for managing various aspects of provider operations, including credentialing, scheduling, practice management, finance coordination, general support, relationship building, and collaborations. They play a vital role in ensuring the smooth delivery of Gen Med services and maintaining strong relationships with Gen Med providers/physicians. This role works closely with all of our physicians nationally !

Role and Responsibilities

Credentialing:

• Work closely with the coordinator to maintain accurate documentation of provider credentials and certifications.
• Ensure providers meet necessary qualifications and licensing requirements.
• Manage the credentialing process for providers delivering Gen Med services.

Scheduling:

• Collaborate with the coordinator to optimize provider schedules, ensuring optimal coverage and availability.

Practice Management

• Assists in managing providers and works closely with Medical Leadership regarding performance-related issues.
• Oversight of operational workflows that lead to practice success in meeting key performance indicators including quality, access, member and provider satisfaction, etc.

Finance Coordination:

• Collaborate with the finance team and coordinator to ensure accurate logging of provider hours and timely processing of invoices.

General Support:

• Provide one-on-one provider navigation coaching to improve their understanding of the system.
• Deliver excellent customer service and support to address provider concerns and issues.
• Guide the provider experience by providing assistance, problem-solving, and support.
• Assure that providers maintain appropriate access to systems and tools necessary for consultations.
• Troubleshoot, triage, and resolve issues related to system functionality, or escalate to the appropriate team for resolution.

Relationship Building:

• Optimize provider participation in the network and foster provider satisfaction.
• Develop and maintain professional relationships with Gen Med providers.

Collaborations:

• Collaborate with cross-functional teams to improve processes and enhance the overall provider experience.

Qualifications and Education Requirements

• Proven + 3-5 years of experience in a similar role, preferably within a healthcare setting.
• Excellent communication and interpersonal skills.
• Knowledge of financial aspects related to provider hours and invoicing.
• Strong understanding of provider credentialing processes and qualifications.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic work environment.
• Proficiency in using healthcare software systems and tools.
• Bachelor's degree in a relevant field (Healthcare Administration, Business Administration, etc.) preferred.
• Detail-oriented with the ability to prioritize tasks effectively.
• Proficiency in both French and English, both spoken and written
• Proficiency in scheduling and coordinating provider activities.
• Familiarity with relevant healthcare regulations, compliance standards, and industry best practices.
• Ability to build and maintain relationships with healthcare providers.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]