Assistant Manager, Gateway Blvd

Our Company

Hard work drives us, living life is what guides us. At Mark’s, known as L’Équipeur in Quebec, we inspire and enable Canadians to live their life with passion, conviction and authenticity. This is why everything we offer, from industrial and casual apparel, footwear and accessories, is well made, built to last, infused with utility and designed with wearable style that’s uniquely them, uniquely Mark’s.

Mark’s, founded in 1977, has over 380 stores across Canada. With strong roots in communities across the country, our commitment to Canadians is to relentlessly pursue the best products that work as hard as the people who wear them.

We are a successful, innovative, and growing company that values diversity and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering comprehensive training and leadership development opportunities. We encourage, value and reward innovation.

Position Objective

The Operations Manager is an active member of the Store Management team in providing leadership and mentorship ensuring operational excellence, optimizing staff performance, ensuring customer satisfaction while maximizing sales through all business levers. You will champion new procedures and processes, and deliver consistent execution of in store supply chain, cash operations, in-store ecommerce fulfillment, B2B sales and overall store operational effectiveness. The Operations Manager will facilitate training of store team members on store standard operating procedures and process improvements

Responsibilities

Customer Service

• Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Support the customer experience through timely processing and movement of inventory to the salesfloor
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels

Operations

• Assumes responsibility for all operations of the store in the absence of the Store Manager
• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Assists in preparation and execution of annual inventories.
• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
• Assumes responsibility for operations of the store
• Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Deliver performance metrics, process improvement and Lean techniques (how, when, who)
• Lead store inventory movement teams and support accuracy

Training

• Maintaining a positive work environment for staff.
• Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with team to complete required training within timeframes
• Facilitate and lead team meetings as necessary.
• Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
• Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
• Create and communicate execution of Daily Game Plan for operations activities and store

Leadership

• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Promotes and maintains a positive and motivating work environment.

Required Skills And Experience

• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed
• Exceptional communication skills
• Fundamental computer skills an asset
• Superior training and mentoring skills
• Excellent organizational skills
• Proven ability to build and manage a daily plan for the department and store
• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support

Deliverables

• Payroll managed to plan
• Expenses managed to plan
• Shrink at or below target
• Achieves sales goals and store order fulfillment metrics
• Net Promoter Score Targets
• Delivers on Triangle loyalty program targets

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.