Assistant Fairmont Gold Manager

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What Is In It For You

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Subsidized staff accommodation provided on-site for full time status employees
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Assistant Fairmont Gold Manager

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests. Let’s take your career to new heights!

What You Will Be Doing

• Ensure the highest possible revenues are generated for Fairmont Gold, monitoring upsell opportunities and Honour Bar inventory
• Review daily expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
• Ensure colleagues have the tools that they need to work successfully, provide timely reviews of their performance, manage labour hours, and organize paid time off as requested
• Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception, Lounge, Elevator Foyers and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Manage projects and perform any other reasonable duties as required by Fairmont Gold Management
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Inspect associates’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff
• Support the execution of pre-arrival communications and preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance
• Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience
• Maintain a daily log of all guests’ opportunities with corrective action steps
• Lead and coordinate all aspects of our “hotel within a hotel” to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations
• Participate in the recruitment and training of Supervisors and Lounge Servers
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly
• Balance operational, administrative and Colleague needs
• Act as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly. Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations
• Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional, friendly and engaging service ensuring guests receive prompt, cordial attention and personal recognition
• Participate in all departmental related meetings, and be responsible for sending colleagues to committee meetings or attend in their place when necessary.
• Carry out any other tasks as assigned
• Handle guest concerns and react quickly, logging and notifying proper areas
• Adhere to all hotel environmental policies and initiatives
• Oversee liquor service in accordance with Alberta Liquor Laws and ProServe Certification
• Actively participate in guest recognition initiatives; proactively seek to understand guest preferences in order to execute high levels of personalized service at all times and ensure consistency across Accor Hotels by logging information in guest’s loyalty profiles
• Assist with scheduling and payroll duties
• Monitor inventory of Fairmont Gold rooms and suites, and daily house cleaning status taking corrective action as necessary in coordination with Front Office, Housekeeping and Reservations/Revenue Management
• Manage staffing levels and productivity as occupancy fluctuates
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of FHR Brand Standards, Hotel/Departmental Service Essentials including LQA Standards at all times.

Qualifications

Your experience and skills include:

• Computer literate in Microsoft Window applications required
• Previous Property Management System experience required
• Previous luxury level service knowledge and training a strong asset
• Ability to maintain high service levels under pressure
• Previous leadership experience in a similar guest relations capacity required
• Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance is preferred
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Must maintain a professional presentation
• Self‑motivated, with the ability to make effective decisions

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS