Lobby Lounge Attendant Jobs

The primary purpose of the Lobby Lounge Attendant is to server our guests and to maintain the highest possible guest satisfaction.

• Acknowledge and respond to all guests’ requests and complaints. You are empowered to act on any guest request or complaint if you feel competent to do so. All complaints should be passed to the supervisor on duty for follow up.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Ensure side table is always stocked, neat & tidy.
• Maintain your work area and back areas in a clean and well-organized manner.
• Knowledge of all drinks and pastries that we offer and hours of operations.
• Serve beverages to customers.
• Report to Restaurant Supervisor/Manager at end of the shift.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
• Ensure to follow proper cash handling procedures according to hotel
• Answer the phone Lobby Lounge phone.
• Has an interest in learning about food and beverage service.
• Must have working knowledge of the English language (verbal, written, reading)
• Able to work well in a team environment.
• Basic inventory of all bottled beverages, pastries and supplies
• Must be bondable.
• No prior barista experience required, although preferred.
• Participate in all required departmental meeting/training provided by the hotel.
• High school diploma or GED equivalent preferred
• AGLC ProServe/ProTect is an asset
• Attend daily pre-shift/daily stand up meeting.
• All other duties as assigned
• Proven knowledge of proper customer service etiquette.
• Balance cash float at the close of shift and deposit sales for the day.
• Good at dealing with stressful situations.
• Ability to make all specialty coffees; including iced drinks, and alcoholic coffees.
• Know and follow all company and local standard policies and procedures.
• Good health and personal hygiene.
• Any guest items left must be returned to the guest or given to Housekeeping.
• Know and check your station (assigned area) to ensure all settings are clean, neat and in accordance with the restaurant standard.
• Serve muffins, sandwiches, pastries and drinks.
• Previous guest/customer service experience required
• Has a cheerful, positive attitude.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• Shuttle service from West Edmonton location.
• An opportunity to work within a progressive, exciting team environment.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
• An opportunity to work with a skilled Management team.
• A competitive wage and excellent benefits.