Assistant Food & Beverage Outlets Manager, Banff

Driving Banff Gondola Food and Beverage outlets to world class dining destinations

• Demonstrate positive body posture and language
• Develop consistency within NL & CMCC offerings
• Ensure effective reporting to Food and Beverage Manager and communication to greater team
• Understanding of financial statements, and forecasting with an ability to control expenses
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Attention to detail train the team to see NL & CMCC from a guest’s perspective
• Proven track record in maintaining a high level of standards within the organization on and off the floor
• Opportunities for career growth or future work at other Pursuit locations
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• 5+ years of experience in the food and beverage industry
• Access to subsidized mental health and wellness resources
• Improving the execution and level of daily tasks (buffet service & execution, cleaning of tables, bussing and restocking of shelves)
• Independent. You’ll spend your days in and around our historic hotel
• Achieve revenue and profitability targets
• Access to one of the world’s most beautiful and iconic National Parks
• Effective communicator and able to implement and uphold service standards
• Experience building relationships and working on teams across all levels of an organization
• Manage inventory
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Work as one unit with the Back of House – one team, one food and beverage department
• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Daily reports on promos, unsatisfied guests and feedback
• Help support all areas within the Gondola – keeping in mind ‘one guest – one experience’
• Follow and improve standards based on guest needs and wants
• Create proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Work in a dynamic, culturally diverse team from around the globe
• Daily inspections on cleanliness and organization
• Build a high functioning and positive team
• Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
• An eye for detail and quality Shows leadership in a positive, calm, consistent & focused manner
• Continuous improvement of guest and employee experiences, create the “WOW” experience
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The Assistant Outlets Manager, Northern Lights (NL) & Castle Mountain Coffee Company (CMCC) will build NL and CMCC to a clean and family friendly restaurant
• Experience with opening a new concept and restaurant ability to take ownership and drive results
• On the spot guest service resolution
• Driven to fostering a team building environment and creating positive guest experience
• Work experience in an iconic, unforgettable, and inspiring location
• Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
• The chance to work in an inclusive culture and make life-long friends

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

The starting wage for this position is $17/hour.

This job requires relocation to Jasper, Alberta.

Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Work in a dynamic, culturally diverse team from around the globe
• Access to subsidized mental health and wellness resources
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Access to one of the world’s most beautiful and iconic National Parks
• Work experience in an iconic, unforgettable, and inspiring location

Front Desk Agents / Receptionists ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

• Learn the Night Audit procedures.
• Process guests’ departures, calculate charges and receive payment
• Process group arrivals and departures
• Knowledge of languages is considered an asset
• Pleasing, outgoing personality
• Arrange services required for guests with special needs
• Typing skills an asset
• Take, cancel, and change room reservations
• Balance cash and complete balance sheets, cash reports and related forms
• Learn the Emergency Response Manual thoroughly
• Ability to accept direction
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Provide information on hotel facilities and services, and local points of interest
• Knowledge of computers, will train
• Process telephone calls
• Ability to work within a Team
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Register arriving guests and assign rooms
• Neat and clean in appearance and work habits
• Perform related Front Desk duties as directed by Supervisor
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Solid understanding of guest service principles
• Good communication skills
• Previous experience or education an asset
• Provide information regarding room status and special guests to other departments

Permanent and Seasonal Opportunties Available!

• Independent. You’ll spend your days in and around National Parks
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

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