Appraiser / Estimator Jobs

In 1970, CSN Brimell started out as a 1000 sq ft. collision repair centre located in Scarborough, ON. Today, CSN Brimell is an 18,000 sq ft. state of art facility and has been recognized in the collision industry for its forward thinking and production processes. CSN Brimell has several Original Manufacturer certifications and is a “preferred” collision repair shop for most major insurance companies.

The role of the Estimator/Appraiser is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives Of The Role

• Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.
• DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
• Quality Control, ensure final product is ready for delivery to customer.
• Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.
• Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
• Have thorough understanding of estimating software, required to process estimates.
• Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
• View vehicle with customer to highlight accident related damage, and previous damage non claim related.
• Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
• Communication – ensure the claim and important details are communicated to the insurer and customer. For example when a vehicle is scheduled, or any delays.
• Upload and monitor claims for approval.
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
• Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
• Set reasonable expectations for the customer, and educate them on the repair process
• Determine if a vehicle is drivable or non-drivable
• Schedule sublets.
• Gather additional information that may be required from the insured.
• Ensure correct rate profiles are being selected.
• Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.
• Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
• Deliver vehicle to customer, explain repair where required.
• Determine is a vehicle requires disassembly for an accurate estimate.
• Locating assignments from insurer and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.
• Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.

Requirements

Qualifications, Experience and other requirements:

• At least 3 to 5 years of experience working as a Collision Estimator
• I-CAR training would be an asset.
• At least 3-5 years’ experience with Mitchell Connect and Audatex at a proficiency level.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Valid Driver's License
• Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.
• Knowledgeable and be up to date in various Insurance “DRP” practices/guidelines.

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Build relationships with, customers, vendors, and insurers
• Set reasonable expectations for the customer, and educate them on the repair process
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
• Empathetic personality and confidence to the customer, to take control of the claim.
• Be professionally dressed and be a great CSN ambassador.
• Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clients up-to-date on the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them accordingly.
• Negotiation skills: Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers.
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Ability to prioritize and be effective with changing priorities.
• Detail-oriented and accurate in all work and communication.

Benefits

• Health & Dental including a drug plan.

Schedule:

• 8:00AM - 5:00 PM, Monday to Friday

Career Path: As CSN continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.