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Company | Craftsman Collision |
Address | Burnaby, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.
- Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
- Proactively takes steps to reduce customer effort;
- Other duties as assigned.
- Contributes to the goal of closing all files within 24 hours of vehicle delivery;
- Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
- Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
- Supports company standards in SPARKLE, safety and security;
- Interacts with customers in a professional and approachable manner;
- Books estimate appointments over the phone when necessary;
- Provides prompt service to all walk-in customers;
- Prepares final bill for customer the day prior to vehicle pick-up as needed;
- Resolves customer service concerns and escalates to the Shop Manager where appropriate;
- Educates customers about claims and repair process;
- Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
- Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
- Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
- Determines customer needs including estimate, repair booking and transportation requirements;
- Supports compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
- Identifies and capitalizes on opportunities for sales;
- Inspect and reviews vehicles for damage for the purposes of providing an estimate;
- Experience in Mitchell Estimating, Audatex, ALLDATA an asset;
- Strong interpersonal skills with customer service-oriented attitude;
- Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
- Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment;
- Must be legally entitled to work in Canada with no restrictions.
- Understanding of insurance policy and procedure;
- Demonstrated desire and aptitude for learning and development;
- Proficient in Outlook with the ability and willingness to learn new applications;
- Proactive, detailed and organized;
- Strong verbal, written and listening skills;
- Demonstrated time management, problem solving, critical thinking and sound judgement skills;
- Basic knowledge of The Craftsman Way or lean management processes an asset;
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
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