Account Management Assistant - 1538093 (Nato Clearance Required)

Duties & Role:
Under the direction of the Account Section Head, the incumbent will perform duties such as the following:

• Development of the Demand Assessment, based on understanding of the Customer Requirements and the Agency offer, based on the Agency Catalogue;
• Deputize for higher grade staff, if required;
• Assist the Account Section Head during the start-up and initiation stages of projects, coordinating the necessary parties for the preparation of formal NCI Agency offers;
• Improvement of all relevant portfolio management processes, also liaising with other relevant stakeholders as necessary. Including development and implementation of Standard Operating Procedures (SOPs), Metrics and KPIs;
• Assist the Account Section Head in addressing requests from sponsors, ensuring proper internal assignment and timely response;
• Support the Account Section Head in managing the portfolio of projects assigned to the Chief Operating Office:
• Assist in communication to sponsors to provide progress on request processing, all through project lifecycle;
• Contribute to the formal NCI Agency offers to ensure they meet with Agency's quality standards and are in line with the expectations of sponsors, including quality acceptance criteria, scope and timelines of the formal NCI Agency offers;
• Planning and prioritization of the activities in the Account.
• Contribute to the management of project closure, ensuring deliverables are properly submitted to sponsors, followed by a formal acceptance, and adequate feedback on the Agency performance is obtained from the sponsor;
• Performs other duties as may be required.
• Support the Account Section Head in providing reporting material on the status of the portfolio, including for development of the Programme of Work, Monthly reports and Annual report.
• Support project fund request assurance reviews, contributing to ensure consistency with milestone information and financial information;
• Contribute to monitoring of the portfolio with regard to its financial status (Planned versus Contracted and actual incomes), operational status (delivery of projects and milestones), and forecast (future cooperation);
• Support the Account Section Head in contributing to:

Skill, Knowledge & Experience:

• At least 3 years' experience in the P3SM domain, including the provision of Portfolio Management support;
• Effective organizational skills and ability to handle a large volume of work in an efficient and timely manner;
• Higher vocational training in a relevant discipline leading to a professional qualification with 2 years post-related experience (within the P3SM domain). Or a secondary educational qualification with 5 years post-related experience (within the P3SM domain.
• Experience in providing relevant reports to staff and management;
• Demonstrable ability to effectively communicate orally and in writing;
• Ability to take initiative, and a flexible approach to responding reliably and competently to changing requirements;
• Proficiency in using MS Office suite of software, including development of presentations and staff papers;
• Highly developed sense of responsibility and accountability, with an ability to work with minimum supervision;
• Demonstrable knowledge and understanding of Customer Management and funding principles.

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

Competencies or Personal Attributes:

• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
• Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.