Remote Software Support Specialist Jobs

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Experience with GitHub for source code management

Team with clients, project managers, other developers, sales, services, and marketing

7 years Software development experience – Java, PHP, Python, or other programming languages

Over 5 years of experience with HTML5, CSS3 and Vanilla JavaScript

A diploma or degree in Computer Science is desirable however, practical experience is acceptable

Strong Communication skills with an ability to cover technical subjects with non-technical people

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

2+ years of indirect/channel sales management experience for Enterprise software products

Excellent written and verbal communication skills in English

Regularly meet with and support your assigned group of channel partners

Prepare and track progress on strategic plans for key channel partners

Produce accurate sales forecasts in conjunction with your partners

Co-sell with partners on strategic deals

Experience with all aspects of personnel management including development, performance reviews, training, mentoring and disciplinary action

2+ years of direct resource/team management

The Development Manager Will Have The Following Primary Responsibilities

Define release criteria, cadence, and processes so that our clients experience consistent levels of quality

5+ years of experience in full-stack software development

Ability to manage multiple tasks and competing priorities to deliver projects on schedule

Experience using Google Sheets or Excel as a data management tool

Bachelor's degree in a related field or equivalent work experience

1+ years of relevant work and/or internship experience

Strong verbal and written communication skills

Ability to work remotely within the US with occasional travel for team retreats

Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices

Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.

3+ years network engineering/system administration experience or equivalent support experience required.

Strong customer service and excellent verbal and written communication skills.

Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.

Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.

Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.

Working knowledge of source control management tools.

Strong organizational skills, with ability to manage multiple tasks within timeline and budget.

Understand development requirements and implement solutions as directed by Technical Lead for more complex issues.

Adequate knowledge of relevant development technologies (OO Development, Web Development).

Adequate knowledge of database design and querying.

Working knowledge of QA processes.

Participate in software design decisions against product and software requirements

Basic knowledge with version control such as Global Information Tracker (Git)

Minimum 1-3 year of work experience in software or web development

Software engineering related field or equivalent experience

Review and analyze system specifications

Create and execute test cases, scripts, plans and procedures (manual and automated)

Develop and maintain Knowledge base articles within the Geotab Community.

1-3 years working experience in customer service/support capacity.

1-3 years working experience in troubleshooting technical issues.

Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.

Excellent verbal and written communication skills.

Strong analytical & critical thinking skills and a natural problem solver.

Bachelor's degree or commensurate combination of education and experience

Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively

1-3 years experience in a technical support function

Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)

Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications

Self-starter with solid organizational and planning skills

Working with multiple products and adapting to new technologies as we continue to expand our offerings.

Crafting and implementing automations, web scraping techniques, and scripts to enhance our educational platforms.

Building new technical functionalities based on specifications, ensuring an exceptional user experience.

At least 3 years of experience writing production-level code

Collaborating with a dynamic team to add features, functionality, and troubleshoot existing products.

Engaging in new product design from scratch, as this role primarily focuses on enhancing existing products.

Working with multiple products and adapting to new technologies as we continue to expand our offerings.

Crafting and implementing automations, web scraping techniques, and scripts to enhance our educational platforms.

Building new technical functionalities based on specifications, ensuring an exceptional user experience.

At least 3 years of experience writing production-level code

Collaborating with a dynamic team to add features, functionality, and troubleshoot existing products.

Engaging in new product design from scratch, as this role primarily focuses on enhancing existing products.

Product certification and risk assessment - test the functionality of apps, analyze third-party risks to our products, and define mitigation solutions

Getting stuck working on the same product or using the same skills for a long time

At least 3 years of professional C/C++ programming experience

Coding new product features - analyze specs and write high-quality code for high-performance apps

Troubleshooting complex client problems - collect required evidence, locate the problem, debug software, and deliver root cause analyses to engineers

Wasting your brainpower on routine solution implementations - this is not consultancy or client-billable work

At least 2 years of experience in an operations role

Sales Operations Specialist Key Responsibilities

Creating invoices, quotes and orders in our work tracking system

Processing customer orders and returns (RMA)

Reviewing customer accounts to validate their software licenses or payment history

Processing transactions efficiently and accurately

At least 2 years of experience in an operations role

Sales Support Specialist Key Responsibilities

Creating invoices, quotes and orders in our work tracking system

Processing customer orders and returns (RMA)

Reviewing customer accounts to validate their software licenses or payment history

Processing transactions efficiently and accurately

At least 2 years of experience in an operations role

Sales Operations Analyst Key Responsibilities

Creating invoices, quotes and orders in our work tracking system

Processing customer orders and returns (RMA)

Reviewing customer accounts to validate their software licenses or payment history

Processing transactions efficiently and accurately

Wasting time on meaningless activities that come with many sales jobs: negotiating prices, project management, or time tracking.

At least 5 years of total sales experience

At least 2 years software sales experience

Experience spending at least 75% of your time speaking directly with customers or prospects

Software Sales Specialist Key Responsibilities

Acting as strategic advisor through the renewals process to assist customers maximize the return on their investment in our software products