It Technician Tier 2 Jobs

Competitive salary and benefits package

Need to have experience, hands-on with Connectwise, SQL, Windows Server, Exchange, SharePoint

Experience with networking (WAN and LAN, FortiGate firewalls, VPN, Citrix )

Working knowledge on configuration and PowerShell scripting for Office 365 and AD

Join a growing, fast-paced team

Must have G license and own vehicle

Support the Learning Management System Administrator as needed

5 years of customer service experience

2 years of Tier 2 experience

Develop and update SOPs and processes

Train Service Desk Personnel as needed

Be able to obtain a Public Trust and Census Clearance

AEC or DEC in computer science and 5 years of relevant experience;

Advanced knowledge of Windows, Active Directory and Office 365 environments;

Lots of opportunity for learning, growth and promotion;

Possibility of telecommuting and flexibility of schedule;

Great atmosphere, teamwork and social activities!

Provide software and hardware support to users;

Maintain/ update the Computerized Maintenance Management System (CMMS).

Acquires the training and knowledge necessary to repair and service new and existing medical equipment.

3-5 years of recent maintenance experience in a hospital or clinical environment required.

Applicable experience/training with electronic hospital beds, patient lifts, instrument washers, sterilizers and reverse osmosis water units an asset.

Demonstrated knowledge of electronics, medical instrumentation, troubleshooting, and recognized standards required.

Strong organizational skills with the ability to work under pressure and meet deadlines required.

Bachelor’s degree in Computer Science, Business Administration, Project Management or a related field, or equivalent combined relevant work experience and certifications

Project Management Professional (PMP) certification or Scrum Master certification preferred

4 to 7 years of experience in Project Management with experience managing IT projects being an asset

Continuously benchmark project management performance to identify improvements and achieve higher capability maturity in project and portfolio management.

Familiarity with project management methodologies (for example, PMI and agile)

Utilize PPM Pro for project reporting and tracking of finances and resources.

• Possess and demonstrate excellent verbal and written communication skills.

• Post-secondary education in Computer Science / Information Technology.

• Obtained industry certifications such as Cisco, Microsoft, and CompTIA.

• Experience with Microsoft Exchange, Office 365, Gmail, and other emailing apps.

• Experience with an assortment of backup software including Acronis, Datto, WSB, etc.

• Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10.

This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes

One or more programming or scripting language skills required

This position requires a combination of superior customer service skills and technical aptitude

Foundational knowledge in Windows Intune

Basic Troubleshooting experience highly desired

Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

As ideal candidate, you have the following qualifications:

• Broad technical knowledge of IT

• Work experience at an IT Service Provider is a plus (delivery level)

• Work experience with ticketing applications (Service Now) is a plus

• Knowledge of existing and emerging hardware and software technologies and IT architectures

• Strong analytical, design and development skills including troubleshooting and integration of IT services

Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.

Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.

Proficiency in Active Directory user management with a deep understanding of network user access.

3+ years of relevant IT Support experience

Extensive networking experience, specifically in constructing and setting up multi-family sites.

Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.

3-5 years’ experience working with managed network equipment.

Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.

University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.

A+, Network+ or similar certifications would be an asset.

CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.

3-5 years’ experience installing, planning and maintaining Microsoft Office 365.

Works with IT Management to ensure license compliance

Enters all new equipment in Asset Management Database

Strong written and communication skills; previous experience in writing documentation is an asset.

IT Asset Management and Deployment

Deploys new equipment and properly secures according to departmental practice and Manager direction

Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff

Must have exceptional organizational, time management and multi-tasking skills

Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps

You have 2+ years experience leading remote teams in a customer or technical support setting.

You are an effective communicator with the ability to manage and implement change in a dynamic environment.

You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.

Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers

3) Strong working knowledge with project management tools, such as, Confluence, JIRA

2) Experience with data and metadata management principles and tools (Collibra, Informatica…).

•Drive Data Platform Management analytics projects to get insights to achieve business objectives and manage risks.

1) 3+ years of experience with Data mining in Python, Spark, Hive/Hadoop

2) 3+ years of experience building and maintaining Power BI or Tableau dashboards

5) 2+ years of experience with relational databases (Oracle, SQL Server, MySQL, PostgreSQL)

Working knowledge of Active Directory Domain Services, DNS, DHCP, and Group Policy

Experience in designing and deploying servers in on-premises and cloud environments, using VMWare, Microsoft Server 2019/2022, and Microsoft Azure

Bachelor's Degree or Technical Certificate and/or 4-5 years' experience

VMWare, Microsoft, CompTIA, or other product specific certifications are a plus.

Demonstrated ability to manage multiple priorities.

Resourcefulness, patience, and willingness to escalate with partners as needed.

The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:

Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed

Design, build, and configure applications to meet business process and application requirements

2+ years experience in Web Application testing

Strong desire to focus on the customer; demonstrate strong customer service skills

Excellent communication skills (written and verbal)

A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field

Applied knowledge of Indigenous language pedagogies and research methodologies

Knowledge of or ability to contribute to the emerging practice of language planning

Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions

Experiential knowledge of and appreciation for land-based practices

Be an emerging world-class researchers who have demonstrated particular research creativity;

Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)

MCP/MCSA, A+ or Network+ certification is considered an asset

Are ITIL Foundations certified (considered an asset)

Must be able to participate in on call rotation

How can you stand out? Well, If You…

This role might be for you!

Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.

Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.

Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience

Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.

5-8 years of progressive leadership experience working in an operations-based environment

Relevant ecommerce and retail experience required, contact centre leadership experience a plus

Ability to work independently without relying on significant management oversight.

Education and Years of Experience:

Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.

Strong attention to detail and organizational skills.

Multitasking skills and ability to keep up in a fast-paced work environment.

Experience working for a mobile carrier or equivalent.

Create and update knowledge base articles used by Tier 1 agents

Act as a knowledge focal point within support

2+ years of experience in Technical Support

Strong analytical and troubleshooting capabilities

Experience with SQL and web technologies such as CSS, HTML, Javascript

Experience in fast growing tech startup / B2B SaaS / e-commerce