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Senior Technical Support Analyst Jobs

Technical Support Analyst Jobs
By Scotiabank At Scarborough, Ontario, Canada
Working with Subject Matter experts, Sr. Technical Support Analysts and/or Management obtain viable solutions to customer problems.
This is a full-time role that offers competitive compensation and benefits package
Knowledge of host to host or FTP connections would be an asset
Empathetic and experienced in building business relationships with members of organizations with varying hierarchal positions
Internal development to support your growth and enhance your skills
Do you have the skills you need to succeed?
Technical Support Analyst Jobs
By Olade Consulting Inc. At Canada
Knowledge and experience of other Support Team members Follow-up, Escalation and Resolution
Manage new support cases in your queue as follows
Previous CRM case information o CRM Knowledge Base articles
Intermediate-level SQL Server experience with a good understanding of SQL query syntax and database structure
Provide day-to-day telephone- and e-mail-based technical support
Consultants, Value Added Reseller Consultants and Direct Customers.
Technical Support Analyst Jobs
By TekWissen ® At Montreal, Quebec, Canada
Incident, problem and change management skills
High degree of communication with users, management, developers and peers
Consolidating existing knowledge database (Wiki)
Minimum Bachelor’s level of education or equivalent
5 – 7 years of IT experience, preferably in a support role
Excellent communication skills in English are mandatory (both written and verbal)
Technical Support Analyst Jobs
By Bayshore HealthCare At Sudbury, Ontario, Canada
Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management.
Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
Experience with ticket management tools such as Remedy, Service Now etc.
Additional duties as assigned by Manager, IT Branch experience in partnership with Area Directors.
Knowledge and experience working with Citrix to assist and support Citrix users.
Manager, IT Branch Support & Experience
Senior Technical Support Specialist (Av)
By TalentSphere Staffing Solutions At Niagara Falls, Ontario, Canada
Analytical and problem-solving/troubleshooting abilities with deductive reasoning skills.
10+ years’ experience in leading, and developing technicians in systems installation, integration, testing, troubleshooting, and commissioning, and system support is required.
Demonstrable knowledge of audio, video, control, lighting and networking systems and standards.
Experience interfacing with builders, trades, consultants, tech support, end users.
Excellent written and oral communication skills, including strong interpersonal and customer service skills.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
Senior Technical Support Specialist
By Live Assets | I.T. Staffing Solutions At Toronto, Ontario, Canada
Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product.
Manage inventory management of supplies, IT accessories, and mobile devices
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Senior Technical Support Specialist
By Green Infrastructure Partners At Ottawa, Ontario, Canada
· Promote and represent the corporate culture and core values in all aspects of the job duties.
· Manage IT assets through our onboarding and offboarding processes.
· Assist with “on-call” responsibilities
· Degree or post-secondary education in Computer Science
· Minimum 5-7 years of Information Technology experience
· Industry certifications are preferred, specifically ITIL, Microsoft, VMWare and Cisco.
Technical Support Analyst Jobs
By BrunNet Inc. At Fredericton, New Brunswick, Canada
·Organize day-to-day warranty activities to enhance the customer experience.
·Help the Service Manager to coordinate incoming calls, emails, and tickets.
·Manage the day-to-day success of the service desk and our customer’s needs.
·To be the FPOC (first point of contact) for the service desk for our clients.
Uphold a sense of customer service.
Key Tasks and Performance Objectives:
Senior Technical Support Analyst
By RBC At Toronto, Ontario, Canada
Finance knowledge like journals, posting, assets and liabilities
Ability to manage expectations/ requirements with cross functional teams and stakeholders
2-3 years’ experience in an Accounting background
3-5 years’ experience in a Production Support focused function or role
Excellent communications and facilitation skills
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Technical Support Analyst - Bilingual
By EDealer At Canada
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
Maintain a working knowledge regarding company’s products and systems
Strong analytical, problem solving, and troubleshooting skills
Experience with ticketing systems or helpdesk software. (Preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
Senior Technical Analyst Jobs
By S M Software Solutions Inc. At Edmonton, Alberta, Canada
·Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role
Responsible for taking business requirements and translating them into technical requirements and solutions.
·Create business requirements, functional specifications and technical requirements.
Without mandatory documents, we cannot submit a candidate.
Updated Resume in word format
Job Title:169364 - CL- Technical Analyst – Senior
Senior Technical Analyst - Events Management / Monitoring Tools
By OnX Canada At Toronto, Ontario, Canada
Thorough understanding of network performance monitoring, application performance management, high-resolution systems monitoring and IT operations analytics.
Implement efficient event management processes and automation;
Good understanding of network performance monitoring, application performance management, high-resolution systems monitoring and IT operations analytics
Title: Senior Technical Analyst - Events Management / Monitoring Tools
Experience and knowledge in the following areas is required:
Configures and maintains central monitoring platforms, including the implementation of efficient event management processes and automation.
Senior Technical Project Analyst
By vTech Solution Inc At Alberta, Canada
M8. The proposed resource must have demonstrated experience with risk management, issues management and change management
M1. The proposed resource must have demonstrated experience and proficiency in MS Project Professional Software
Position: Technical Project Analyst / MS Project Coordinator
*Only Canadian Citizens or PR can apply*
Technical Support Analyst, Hardware - Tangerine
By Tangerine At Toronto, Ontario, Canada
Working knowledge and hands-on working experience with Microsoft System Center, Red Hat, and VMware suite of products.
In-depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
3+ years of demonstrated hands-on experience in system administration supporting a large-scale, mission-critical enterprise infrastructure
Strong knowledge of HP server hardware (NIC, RAID, SCSI), including HP OneView and iLo
Hands-on knowledge of authentication products for Linux and Windows Server environments, Microsoft Active Directory, and Red Hat IDM.
Working knowledge of routing, VPN, firewall, and system security

Are you an experienced Senior Technical Support Analyst looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on technical matters. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

What is Senior Technical Support Analyst Skills Required?

• Strong technical knowledge in computer hardware, software, and networking
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and manage time effectively

What is Senior Technical Support Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• 5+ years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with Windows and Linux operating systems

What is Senior Technical Support Analyst Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of database management systems
• Knowledge of system security principles

What is Senior Technical Support Analyst Experience?

• Experience in providing technical support
• Experience in troubleshooting hardware and software issues
• Experience in customer service
• Experience in working with databases

What is Senior Technical Support Analyst Responsibilities?

• Provide technical support to customers via phone, email, and chat
• Troubleshoot hardware and software issues
• Diagnose and resolve technical issues
• Assist customers with installation and configuration of