Manager Personal Banking Jobs

Develop highly effective teams by coaching and supporting employees to improve through effective performance management and the celebration of achievements

Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

5-7 + years manager experience with accountability for driving sales

Manage the cultivation of a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients

Work in collaboration with other managers/departments to deliver seamless sales/service to customers

Manage operational standards in inventory control, customer own goods and customer holds

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Bachelors’ Degree in Commerce, Business Management or a related field is an asset

Manage activities of Operations functions to ensure timely and accurate processing of transactions with prompt follow-up on any exceptions

Assist with all internal and external audits and be involved with requirements related to Qualified Intermediaries (QI)

Keen business acumen, business judgement and problem-solving skills in order to serve as a trusted advisor

Ability to work independently to achieve required objectives, within Company and regulatory requirements

Fluent communication skills in English are required and bilingual skills in French are an asset

Bachelors’ Degree in Commerce, Business Management or a related field is an asset

Manage activities of Operations functions to ensure timely and accurate processing of transactions with prompt follow-up on any exceptions

Assist with all internal and external audits and be involved with requirements related to Qualified Intermediaries (QI)

Keen business acumen, business judgement and problem-solving skills in order to serve as a trusted advisor

Ability to work independently to achieve required objectives, within Company and regulatory requirements

Fluent communication skills in English are required and bilingual skills in French are an asset

Technical skills, experience, programs you can demonstrate experience in Microsoft Office programs such as MS Office, Excel, Power Point and Outlook.

Communication & Interpersonal Skills – Interact with a wide range of individuals in various situations with tact, diplomacy, and discretion.

Problem Solving - Organize the office of the MVP using independent judgment, discretion and diplomacy.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What You Need To Know

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

Talent development - Lead and develop a highly skilled progressive accounting team including oversight of an offshore managed service team.

Deliver on purpose - Affect teamwork across finance and cross-functional teams with CIBC purpose focus and behaviours

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

Relationship building - Establish strong relationships and deliver on PBB & Simplii LOB business decision support, accounting guidance, investigative analysis.

Control focused - Ensure compliance with accounting standards and effective financial process controls.

Effective management skills including ability to motivate people

Ensure team receives the training on the skills and knowledge to proficiently perform the role.

Collaborates with other Operations Team Managers and senior management across internal operations departments to resolve problems or enhance processes.

Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.

Create opportunities for positive client experience.

Strong customer service orientation and excellent written and verbal communication skills

Assist with loan portfolio management, client strategies and related administrative duties.

Strong quantitative and analytical skills with an ability to analyze company financial statements and working knowledge of building financial models.

Work experience in corporate lending or corporate finance or at an accounting firm in audit or advisory function

Pursuing an undergraduate degree in business, economics, accounting, or finance.

Strong skills with Excel, Word, PowerPoint and the ability to source data/research.

Professional oral and written communication skills.

Demonstrated sales management experience and the ability to market Scotiabank

Build relationships, focusing on providing a great client experience and growing long-standing relationships with existing customers

A minimum two years of related experience selling investment and credit products

The ability to build strong relationships focused on providing a great client experience and growing relationships with existing customers

A competitive compensation and benefits package customized for Retail Banking

Be passionate about financial sales as well as delivering trusted financial advice to customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

Attention to detail and time management

Conduct internal and external research of Digital Document Identification & Validation capabilities

MS PowerPoint & presentation skills

Further build the road map and project plan for the future project which could be utilized should Funding be secured

Currently enrolled in a post-secondary program for the 2023/202 school year with a Business focus

Ability to effectively collaborate with others in a fast-paced environment