Manager Personal Banking Jobs in British Columbia

Bachelors’ Degree in Commerce, Business Management or a related field is an asset

Manage activities of Operations functions to ensure timely and accurate processing of transactions with prompt follow-up on any exceptions

Assist with all internal and external audits and be involved with requirements related to Qualified Intermediaries (QI)

Keen business acumen, business judgement and problem-solving skills in order to serve as a trusted advisor

Ability to work independently to achieve required objectives, within Company and regulatory requirements

Fluent communication skills in English are required and bilingual skills in French are an asset

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

High School Diploma with over 1 year of relevant experience

Knowledge of banking solutions and processes to advise customers

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

Contributes to meeting branch business results and the customer experience.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

Contributes to business results and the overall experience delivered in the branch.

Experience in all/most facets of project lifecycle; strong comprehension of project management methodologies; genuine commitment to project environment and discipline

Lead detailed requirement phases by identifying, tracking, escalating and/or resolving business systems issues

Conduct functional reviews with stakeholders, gather requirements, document business requirements and create process maps of current and future state

Create or lead the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use

Identify issues and escalates/manages resolution as required

10+ years experience as a Business Analyst