Personal Banking Associate Jobs

IFIC/CSC is required

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Meets customer transaction-based needs with seamless execution.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Organization skills - Good.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Completes complex & diverse tasks within given rules/limits.
• Passionate commitment to helping customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Collaboration & team skills - Good.
• Drive to deliver a personal customer experience.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Analytical and problem solving skills - Good.
• Analyzes issues and determines next steps; escalates as required.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Complies with legal and regulatory requirements for the jurisdiction.
• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Verbal & written communication skills - Good.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Basic specialized knowledge.
• Resourceful self-starter with courage and confidence to approach customers.
• Acts as a key member of a collaborative and versatile branch and market team.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Contributes to business results and the overall experience delivered in the branch.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Contributes to meeting branch business results and the customer experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.