Banking Officer, Private Wealth

Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of banking products and services. Will support the simple banking needs of Investment only Nesbitt Burns clients. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.

• Identifies and escalates all irregularities and discrepancies to management.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Strives to exceed client service standards to maximize relationship retention and growth.
• Analyzes issues and determines next steps.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Maintains detailed knowledge and understanding of banking services and offerings as well as a detailed understanding of the strategic direction of the business.
• Analyzes data and information to provide insights and recommendations.
• Broader work or accountabilities may be assigned as needed.
• Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
• Determines client needs and ensures timely and accurate completion of transaction processing.
• Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.
• Reviews overdraft and other monitoring reports and actions accordingly.
• Provides timely, accurate service and support to Relationship Managers and Investment Professionals by completing a wide variety of credit, non-credit, and related activities.
• Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.
• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate.
• Assists in preparing new business proposals or presentations to clients/prospects.
• Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.
• Participates in audits and compliance reviews as assigned.

Qualifications:

• Organization skills - Good.
• Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Collaboration & team skills - Good.
• French speaking would be considered a strong asset
• Analytical and problem solving skills - Good.
• Completion of the Investment Funds in Canada accreditation is required within six months of start date.
• Basic knowledge of loan and security documentation, including registration and renewal routine.
• Specialized knowledge.
• Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.
• Basic knowledge of the Lending Process and supporting policies.
• Verbal & written communication skills - Good.

We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.