Customer Solution Engineer Jobs

Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.

Develop and deliver the story of the customer experience aided by Salesforce technologies

Knowledge of related applications, relational database and web technology

Solid oral, written, presentation, collaboration and interpersonal communication skills

Minimum of 2 years of professional experience

Previous experience as a solution/sales engineer for a CRM company or similar technology

Advanced degree in geomatics, surveying, remote sensing, geographic information systems (GIS), computer science, mathematics, physics, geography, resource management, or equivalent

Develop a deep technical knowledge of our products, including their strengths, limitations, value, and cost drivers

Work with customers to understand technical requirements and translate those needs into viable solutions

Plan, prepare, and execute tailored product demonstrations to show how the product satisfies requirements and solves problems

Experience conducting research and literature reviews on earth observation data use cases and applications.

Experience with proposal or grant application processes

Management of open customer support tickets within our Help Desk software.

Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well.

Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy.

Previous experience in marketing and a tech-savvy person.

Round 4 -You will have a video interview with our CSS Manager

Helping our webinars and training run as smoothly and with as much engagement as possible.

Excellent organization, team-building, negotiation, conflict management, project management and time management skills

Proficiency in quality management methods, tools and technologies

Ability to communicate effectively with all levels of management in an organized, professional manner

Interprets client and market needs, assesses the full business requirements and business architecture and identifies solutions to non-standard tasks/queries

Reviews functional and business process designs to identify areas of risk and/or missing requirements

Identifies and incorporate business process improvements for increased efficiency and enhanced client experience into new solutions

Engineering experience in logistics, or distribution field

Advanced Excel, Visio and AutoCad skills

Intermediate Power BI and SQL skills

Flexible health benefits and wellness program

Training programs to build new and transferable skills

Plan and design automated systems that increase productivity by improving the integration of people, processes, and technology

Creating and updating technical documentation, including user guides and knowledge base articles.

2+ years of experience in support engineering, software engineering, or related field.

Experience in a customer-facing support role or engineering experience with a desire to be customer-facing.

Experience with support engineering for a technical product, or as a software engineer for a technical product

Knowledge of programming languages such as Go, Java, Python, or C++.

Knowledge in gRPC or Protocol Buffers.

Collecting and reporting key metrics to management.

Building strong intra-company relationships with stakeholders in Product Management, Marketing, and Development.

Act in mentorship capacity for junior Commercial AEs to enhance discovery, qualification, and technical sales skills.

Develop a new management layer under the role to provide better support to the team and provide career advancement opportunities.

Provide leadership to Solution Engineering Managers and individual contributors across the Global theater.

Travel for customer visits and supporting team members. (10% < but < 50%)

Experience in project management techniques

5+ years' experience in the manufacturing industry

Knowledge of packaging machinery, corrugated industry, robotics, and manufacturing processes considered assets

Advanced demonstrated knowledge with CAD software (SolidWorks and AutoCAD 2D) and Microsoft Office

Demonstrated knowledge and competency in the ability to communicate complex and technical information

Provide machinery solutions for customer applications using company best practices and products