Customer Onboarding Specialist North America Jobs in Vancouver, British Columbia

Work closely with our Customer Experience, Customer Support and Product teams to ensure the successful implementation and adoption our solution

Extensive knowledge of the North American market

Experience working in a CRM

Top-notch interpersonal and sales skills particularly strategic selling into large and complex corporate entities

Strong analytical skills, expert solution finder

Impeccable verbal, written, and presentation skills

Strong abilities in contract negotiation and drafting, with emphasis on risk management.

Manage project disputes, client claims, and prime contract matters where required.

12+ years of relevant legal experience.

Experience in both private law firm and in-house environments an asset.

Excellent inter-personal skills and the ability to influence and partner with key stakeholders.

Prior experience in leadership roles and managing direct reports.

3+ years of progressive financial analysis and reporting experience with fast pace business environments. Retail industry experience an asset.

Expert knowledge of Excel is required and working knowledge of Oracle Hyperion / EPM an asset.

Strong analytical and problem-solving skills.

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

The Financial Analyst, Agile Retail SG&A will be responsible for:

Partnering with operational leaders to support budget setting and variance analysis processes.

3+ years of progressive financial analysis and reporting experience with fast pace business environments. Retail industry experience an asset.

Expert knowledge of Excel is required and working knowledge of Oracle Hyperion / EPM an asset.

Strong analytical and problem-solving skills.

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

The Financial Analyst, Agile Retail SG&A will be responsible for:

Partnering with operational leaders to support budget setting and variance analysis processes.

Strong abilities in contract negotiation and drafting, with emphasis on risk management.

Manage project disputes, client claims, and prime contract matters where required.

10 - 12 years of relevant legal experience.

Experience in both private law firm and in-house environments an asset.

Excellent inter-personal skills and the ability to influence and partner with key stakeholders.

Prior experience in leadership roles and managing direct reports.

In addition, we offer an extended benefits package that includes paid vacation, paid flex days, and full health, dental, and vision.

Have prior experience in Customer Success or Customer Service using CRM tools such as Salesforce, Jira, and Slack.

Prior experience in Customer Success or Customer Service.

We provide solutions to bring all teams together for collaboration and connection.

Experienced in campaign management, and successfully delivering and reporting on campaign performance.

Excellent organizational, prioritization, project management, and time management skills.

Experience using digital marketing tools like Marketing Automation Platforms (IE: HubSpot, Pardot), Google Analytics, Unbounce, and Project Management Platforms (IE: Asana)

Project management of cross-functional tasks

Experience working in a matrixed environment and remote team

1-3 years of demand generation or product marketing experience in a similar role, preferably in SaaS software and/or B2B markets.

Exceptional analytical and modeling skills, expert knowledge of Excel is required.

Support manager and wider FP&A team in ensuring all deliverables are met.

3+ years of professional financial experience focused on financial modeling and analysis.

Oracle EPM software knowledge is a plus.

Strong analytical and problem-solving skills.

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

5+ years of progressive financial analysis and reporting experience with fast pace business environments. Retail industry experience an asset.

Expert knowledge of Excel is required and working knowledge of Oracle Hyperion / EPM an asset.

Strong analytical and problem-solving skills.

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Partnering with operational leaders to support budget setting and variance analysis processes.

Full P&L ownership for our pop up and outlet store P&Ls, including revenue and SG&A.

Comprehensive business insight and change management skills.

Achieve profitability targets through production processes, resource management, quality assurance/control, and distributed work.

Drive change management of practices, policies, and ways of engaging to promote “one COWI” feel and new ways of working.

Possess demonstrated experience setting, monitoring and meeting metrics, targets and annual goals including increasing associated accountability through direct reports.

Key operational experience with an entrepreneurial mindset to generate new approaches, identify improvements and initiate action.

Have experience in contributing to strategy and translating it into goals and operational plans.

Good independent decision-making skills with an awareness of when to draw on others’ experience and knowledge

Knowledge of Grasshopper or Rhino (preferred)

Working knowledge of design/drafting standards, practices, and techniques (preferred)

Your Key Responsibilities Will Be To

Some Of Our Benefits Include

Prepare BIM production cost estimates and plans for a project

Good independent decision-making skills with an awareness of when to draw on others’ experience and knowledge

Knowledge of Grasshopper or Rhino (preferred)

Working knowledge of design/drafting standards, practices, and techniques (preferred)

Prepare BIM production cost estimates and plans for a project

Direct a team in the production of interdisciplinary coordinated BIM models in accordance with ISO 19650

Oversee the process of 2D drawings production from 3D models

Prepare work plans, schedules, and budgets, and perform analysis of complex structures with a focus on seismic engineering

Work with COWI senior specialists to develop and implement seismic design best practices

Provide leadership in seismic engineering between North American offices within COWI, including coaching and mentoring junior engineering staff

Carry out project engineering tasks in accordance with the Company and EGBC Quality System

Assist in writing proposals for seismic engineering services as required

Be registered as a Professional Engineer in the home province or state, or can obtain the same

Speaking with customers to obtain credit applications

Follow up with text, email and phone calls

Can work independently and as part of a team

Sales and Customer Service: 2 years (preferred)

Perform inspections of bridges and other structures

Assist in preparing design calculations, drawings, and cost estimates

Apply design code clauses to engineering tasks assigned under supervision

Communicate effectively and professionally with team members

Hold a Bachelor's degree in Structural Engineering (Master's degree preferred)

Be registered as an Engineer-in-Training in the home province or can obtain before employment

A detailed knowledge of marketing procedures, campaigns, and tools, along with evidence of past experienced management of marketing projects

Great multitasking and time management skills, responsive to fast-paced environments, and a good work ethic

Great communication skills (written and verbal) with the ability to interact and collaborate effectively, even with strong personalities

Create and maintain marketing materials, including but not limited to resumes, project descriptions, presentations, technical press releases, brochures, etc.

Provide input on the final preparation of marketing materials including reviewing, proofreading, editing, etc.

Assist with the tracking of pursuits and update the CRM database to track pursuits, proposals, and client content

Be hands-on with using ERP and have advanced knowledge of MS Office suite and data entry skills

Have high attention to detail with comprehensive technical, interpersonal, organizational, and time management skills

Have good knowledge of the project structure in a client/consultant business environment and be able to work with staff located remotely

Support PMs with contract documents, change orders and other contract modifications, approvals, and any additional services

Monitor and report on risks and opportunities for project billing and cost

Set up new projects, make transfers of employee billable hours and expenses in the company system

2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions

Consult with the client to gather and document use case configuration requirements.

Own and manage the customer relationship from the point of sale through successful implementation of iLobby.

Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.

You have experience working in SaaS companies with a client-facing role onboarding clients.

Take point on resolving implementation issues: Hardware delivery, software setup accuracy.

You are self-motivated and confident working independently and remotely as part of a diverse, globally distributed team.

Please note that this is a remote, full-time role, with days covering weekdays, weekends, and public holidays.

You are interested in breaking news and current affairs and understand the value of social media newsgathering, fact-finding and verification.

You take responsibility for maintaining attention to detail while working quickly.

You have enthusiasm for all your projects and a willingness to be flexible and adapt to get the job done.

You have an interest in geopolitical issues and how they may impact businesses, people and governments.

You have an IT education.

You have excellent communication skills and can present yourself competently and confidently to customers and partners.

Experience with Salesforce is beneficial.

You support our sales team and our Hornetsecurity distribution partners in customer projects.

You ensure a successful onboarding process to our services for customers and partners.

You accompany the installation and connection processes of our services.

Be responsible for WSIB/Workers Comp claims management; partner with HR, site EHS specialists and other functional leaders

Working knowledge of either Ontario OHSA regulations or USA OSHA requirements (Federal and State)

5+ years of EHS experience

Are you qualified? The essential requirements of the job include:

Provide EHS support to Field Service, Sales, and Project Engineering associates

Ensure compliance with all Trojan Technologies policies and procedures as well as all Federal, Provincial/State and local government EHS regulations.

Handle transfers and manage dollar figures in correspondence

1-3 years’ experience in Customer Service/Tech Support is required

Experience in a call centre environment is an asset

Self-starter with strong problem-solving skills

Act as a key escalation contact for client/customer communications via phone and email correspondence

Identify, investigate, and resolve users’ problems by carrying out manual A-Z troubleshooting

Exceptional organisational and time management skills.

Manage external auditors' requests relating to billing and revenue, and other ad-hoc reporting requests.

2-3 years of experience as a Billing Specialist.

Strong knowledge of billing processes, accounting principles and financial systems.

Strong customer oriented mindset and desire to deliver first class billing experience.

Personal resilience to manage multiple workflows and priorities.

3-8 years marketing and/or campaign project management experience

Experience working with CRM, data management and email marketing automation tools (Microsoft Dynamics and Marketo preferred)

Manage all elements of lead generation programs – purchase requests, asset creation/submission, stakeholder coordination, lead collection/management, and measure/report results

Establish deadlines and hold stakeholders accountable; track and update campaign progress through project management tool

Familiar with project management tools, Wrike preferred

Liaise with Marketing Communications Manager to understand overarching brand campaigns; help integrate messages and strategies into segment campaigns, as relevant

Prior experience as an HRBP, talent management, or HR consulting role

Excellent communication and stakeholder management skills

Support, coach, and partner with managers on performance management and employee development goals

Educate, coach, and partner with managers on performance management and employee development goals

Conducting day-to-day performance management guidance to line managers (for example mentoring, career planning, coaching, etc.)

Offer thought leadership regarding organizational and people-related strategy and execution

Understand customer requirements and suggest solutions for an outstanding user experience.

Manage customer relationships from sales to successful implementation.

Drive new projects by implementing customer-specific requirements and ensuring timely completion.

Document customer requirements and setup to facilitate seamless handover to Customer Success Specialists.

Invest in self-development through books, podcasts, courses, and skill-building initiatives.

Simplified customer and user experience through smooth onboarding and comprehensive setup documentation.

Excellent time management and interpersonal communication skills 

Hands-on extensive knowledge of Google Ads, Facebook Ads, Search Ads, Campaign Manager, DSPs, LinkedIn Ads, Google & Adobe Analytics, and other adtech

You obsess about customers, listen, engage, and act for their benefit 

10+ years of experience working in digital media across all channels (search, social, programmatic, video, etc.) 

6+ years’ experience in managing a large team of performance marketers and planners 

Experience managing and planning multi-channel media for large budgets 

2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions

Consult with the client to gather and document use case configuration requirements.

Own and manage the customer relationship from the point of sale through successful implementation of iLobby.

Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.

You have experience working in SaaS companies with a client-facing role onboarding clients.

Take point on resolving implementation issues: Hardware delivery, software setup accuracy.