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Customer Insights Analyst Jobs

Analyst, Business & Customer Insights
By Loblaw Companies Limited At Brampton, Ontario, Canada
Build presentations to clearly articulate insights, while simplifying complex data and processes for various levels of audiences including senior management
Previous experience in similar data or analytics roles an asset
Advanced knowledge of MS Excel, intermediate knowledge of SQL, basic knowledge of Python, R is an asset
Strong communication skills and comfortable collaborating within cross-functional team
Generate meaningful insights to solve business problems, identify new opportunities and drive strategy.
University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field
Lead, Customer Insights & Analytics
By SSENSE At Montreal, Quebec, Canada
Assess the competitive landscape and gather industry knowledge to drive insights for the Customer Experience and Marketing teams
Provide mentoring, training, development and performance management to team members to help each contributor evolve in their roles
Contribute to the business intelligence body of knowledge, including process diagrams and business continuity plans
A minimum of 5 years experience in analytics with a focus on driving business impact
Experience developing customer segmentation models
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Director, Customer Insights & Analytics
By Indigo At Toronto, Ontario, Canada
Implement and manage governance, reporting, and action-planning framework for Indigo’s Customer Experience Management program
Strong project management capability, ideally including experience building new CRM data environments
Work Experience / Education / Certifications
Build Indigo’s Data Science practice, to drive predictive analytics, product recommendations and price management
Create an environment where technical skills can be shared among team members
10+ years of demonstrated experience in advanced analytics, data science, data-driven marketing, digital analytics, preferably in retail or consumer goods
Customer Insights Analyst Jobs
By Softchoice At Toronto, Ontario, Canada
We offer hybrid and remote working opportunities.
Strong technical aptitude and/ or knowledge of customer sentiment systems
3-5 years related work experience in CX or Customer Success
Level 1 certification in Qualtrics platform essentials minimum (Expert certifications an asset)
Previous experience with the Salesforce or ServiceNow platform an asset
Excellent communication and presentation skills
Customer Insights Analyst (Bangkok Based, Relocation Provided)
By Agoda At Montreal, Quebec, Canada
Excellent verbal and written communication skills in English
Excellent organizational skills, attention to detail and ability to work independently
Experience in digital marketing or e-commerce
Experience with A/B testing and other testing metrics
Strong presentation and negotiation skills
Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders
Analyst, Global Brand Insights [Hybrid]
By lululemon At Vancouver, British Columbia, Canada
You’re a storyteller and can transform data into concise and compelling information through strong analytical, visualization, and report writing capabilities
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Extended health and dental benefits, and mental health plans
Extensive catalog of development course offerings
On-going support in delivering both standardized and custom Global Brand Health Tracking reports and analyses.
Proven ability collaborating with others – teamwork makes the dream work
Business Insights Analyst Jobs
By McKesson Canada At Mississauga, Ontario, Canada
Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word) and hands-on experience with Power BI and creating visualizations
Additional Qualifications: Education & Working
Manages and executes change requests as per internal and customer needs
Degree or equivalent and typically requires 4+ years of relevant experience.
Minimum 4+ years’ experience and recognized expertise in manufacturer-facing analytics, e.g., generating business value-add via D&A in the healthcare sector.
Experience with deep system data queries using SQL
Insights Analyst Jobs
By Acosta Canada At Canada
Knowledge, Skills and Abilities Requirements:
Experience in category management and proficiency using various POS, data tools to interpret large quantities of data for insights
Post-secondary education or work experience equivalent – Business Diploma or Degree preferred and proven CPG related experience
Develop and maintain effective working relationships with team members, internal partners, customers and others through the use of strong interpersonal skills.
Experience at working independently and in a team environment.
Strong verbal & written communication skills.
Product Analyst, Market Insights
By LifeWorks (acquise par TELUS Santé | acquired by TELUS Health) At Toronto, Ontario, Canada
Build and maintain a knowledge database
Experience in Corporate Wellness, Mental Health, Wellbeing and digital platforms is an asset
Interpersonal skills oriented toward listening, collaboration, teamwork and resiliency
Conduct market intelligence and research across a wide range of market segments
Procure and analyze internal and external data sources, including primary and secondary research
Contribute to communications, reports and presentations showing key trends and summarizing complex research findings into short and clear actionable insights
Customer Insights And Strategy Manager
By FanDuel At Toronto, Ontario, Canada
Bachelor's degree and minimum 5 years’ experiences in market insights related field both on the qualitative and quantitative projects
Strong problem-solving and analytical skills
Strong presentation, storytelling, and communication skills – both written and verbal
Hall of Fame benefit programs and platforms
Own the measurement, analysis, and reporting of customer metrics and data and making strategic recommendations to the marketing.
Connect the dots between consumer insights and day-to-day marketing activities.
Customer Insights Intelligence Analyst (Ciia)
By Liebherr Group At Burlington, Ontario, Canada
Education specific to analytical discipline; economics, statistics or business strongly preferred - working experience will be considered
5+ years experience in analytics and or customer insights, related Heavy Equipment Industry is required
Liebherr product & process knowledge considered a strong asset
Proficient or experienced utilizing BI reporting
Strong communication skills, ability to effectively present complex information in a clear and concise manor
Comprehensive benefits and employer paid premiums from day one
Media Insights Analyst Jobs
By dentsu At Toronto, Ontario, Canada
Strong project management and collaboration skills with a demonstrated history of taking ownership and driving results.
Strong project management and collaboration skills with a demonstrated history of taking ownership and driving results
Work closely with the data engineering teams to ensure all the data verification, QA and completion requirements are met before reporting.
At least 5 years of experience working in a relevant role.
Strong working knowledge at least one of the dashboarding solutions (Power BI, Tableau, Looker etc.)
Preferred working Knowledge with Hive, SQL.
Insights & Modelling Analyst Jobs
By Canadian Tire Corporation At Oakville, Ontario, Canada
Working knowledge of data management and design
Experience in Retail or Banking Industry an asset in any of the following areas: marketing or sales support, operations, finance
Support cross functional teams with knowledge of data model applications and use cases.
Sound knowledge of data science models and techniques
Experience with extracting and working with large customer data sets
University Degree in Business, Accounting, Finance, Economics, Mathematics, Statistics, or other quantitative discipline
Sr. Analyst, Strategic Insights
By Loblaw Companies Limited At Brampton, Ontario, Canada
Excellent project management, organization, and analytical skills.
Through research experience, strong storytelling, leadership skills, and demonstrated business acumen
Strong communicator with experience in developing and presenting insights using advanced storytelling skills
Work closely with internal stakeholders to translate strategic problems into research objectives that aim to fill key knowledge gaps
In collaboration with Senior Manager, present findings and ensure that our human-insights lead to action within the organization
Manage small-scale projects from start to finish with the support of Sr. Manager
Category Insights Analyst Jobs
By CPG Executive Search Inc. At Markham, Ontario, Canada
2+ years of Category Management and/or Shopper Insights experience required
Integrate Category Management approach and analysis into every product launch/line extension.
Leverage knowledge of categories, consumers and shoppers in building opportunities during joint business plans or category reviews
Experience in retailer relations a plus
Strong communication skills (verbal and written)
Strong technical skills in Excel, Power Point, Nielsen
Consultant Lead, Customer Insights And Analytics
By Canadian Tire Corporation At Toronto, Ontario, Canada
Experience in Retail or Banking Industry an asset in any of the following areas: marketing or sales support, operations, finance
What are your skills and experience?
Provide ongoing support of project related data requirements and approach to ensure delivery of appropriate data solutions.
Sound knowledge of visualization techniques and slide design
Experience with transforming data into insights
University Degree in Business, Accounting, Finance, Economics, Mathematics, Statistics, or other quantitative discipline
Sales Business Analyst - Insights
By Summit Search Group At North York, Ontario, Canada
Excellent data management skills, including experience with Microsoft Dynamics or similar CRM platform.
Excellent time management and multi-tasking skills, and the ability to prioritize tasks.
Own the execution of ISO 9001 standards for the sales and Marketing team, including Management of Change SOPs.
Manage site Accessibility report, and number of sites and own the quarterly Accessibility and end-of-year Accessibility report by province.
Manage the Annual Report data process by working with cross-functional teams and external Auditors.
Identify and translate process improvements into system change requirements following ISO 9001 standards and SOPs.
Market Insights Analyst Jobs
By Canada Life At Toronto, Ontario, Canada
Strong organizational and time management skills to prioritize a diverse workload
Experience in financial services, specifically life insurance and/or wealth management preferred
Product support: accountable for delivering market insights/competitive intelligence research and analysis to support on-going product development and management activities
3+ years of relevant experience in an analytical/ insights/ competitive intelligence role
Strong research, contextualization, and analytical skills
Knowledge of or has the aptitude to develop an understanding of insurance/wealth products
Research And Insights Analyst
By Aviso Wealth At Toronto, Ontario, Canada
Act as the survey management expert for both quantitative and qualitative research methods to improve CX and employee experience
Collaborate closely with research team members and internal partners to clarify and gather research requirements
Bachelor's degree in Business Administration, Mathematics, Marketing or related field or any equivalent combination of relevant background and experience
2-3 years of experience in market research, customer insights or business analysis
Expert knowledge of survey research platforms (e.g., Qualtrics)
Working knowledge of data visualization/business intelligence tools (e.g., PowerBI, Tableau)
Market Insights Analyst Student Opportunity
By Servus Credit Union At Edmonton, Alberta, Canada
Leverage project management skills to keep initiatives on track both for timelines and budget requirements
Knowledge and experience with Qualtrics XM to program and administer surveys
Computer literacy and familiarity with database management
knowledge and experience with Qualtrics XM to program and administer surveys
Plan and manage research and analysis on credit union members to provide insights and direction for tactical implementation of corporate strategies
Knowledge of research methodologies and strategic marketing principles

Are you an analytical thinker with a passion for understanding customer behavior? We are looking for a Customer Insights Analyst to join our team and help us uncover valuable insights about our customers. You will be responsible for analyzing customer data, developing reports, and providing actionable insights to help drive business decisions. If you are looking for an exciting opportunity to make an impact, this is the job for you!

Overview:

A Customer Insights Analyst is responsible for gathering and analyzing customer data to identify trends and insights that can be used to improve customer experience and increase customer loyalty. They use a variety of analytical techniques to uncover customer needs, preferences, and behaviors, and then develop strategies to address them.

Detailed Job Description:

A Customer Insights Analyst is responsible for collecting and analyzing customer data to identify trends and insights that can be used to improve customer experience and increase customer loyalty. They use a variety of analytical techniques to uncover customer needs, preferences, and behaviors, and then develop strategies to address them. They also develop customer segmentation models and customer journey maps to better understand customer behavior and preferences. They work closely with other departments to ensure customer insights are incorporated into product and marketing strategies.

What is Customer Insights Analyst Job Skills Required?

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in data analysis tools such as Excel, SQL, and Tableau
• Ability to interpret and present data in a meaningful way
• Knowledge of customer segmentation and journey mapping
• Ability to work independently and in a team environment

What is Customer Insights Analyst Job Qualifications?

• Bachelor’s degree in Business, Statistics, Mathematics, or a related field
• 3+ years of experience in customer insights or related field
• Knowledge of customer segmentation and journey mapping
• Proficiency in data analysis tools such as Excel, SQL, and Tableau

What is Customer Insights Analyst Job Knowledge?

• Knowledge of customer segmentation and journey mapping
• Understanding of customer behavior and preferences
• Knowledge of data analysis techniques and tools
• Understanding of customer experience and loyalty

What is Customer Insights Analyst Job Experience?

• 3+ years of experience in customer insights or related field
• Experience in data analysis and interpretation
• Experience in developing customer segmentation models and customer journey maps

What is Customer Insights Analyst Job Responsibilities?

• Collect and analyze customer data to identify trends and insights
• Develop customer segmentation models and customer journey maps
• Develop strategies to address customer needs, preferences, and behaviors
• Work closely with other departments to ensure customer insights are incorporated into product and marketing strategies
• Monitor customer feedback and provide insights to improve customer experience