Client Care Navigator Jobs in British Columbia

Schedule appointments for various services using Jane, our clinic management software.

Contribute to the overall cleanliness and organization of the clinic environment which includes inventory management.

Proficiency in using computer software and clinic management systems (we use Apple/macOS devices)

Manage incoming phone calls, emails, and inquiries with professionalism, empathy and efficiency.

Coordinate and manage the schedules of multiple practitioners to optimize appointment availability.

Participate in regular team meetings and training sessions to stay updated on clinic offerings and procedures.

Ability to thrive and manage your time in a remote work environment

100% Remote (preferably located in Victoria, BC)

Embrace the freedom of remote work!

Enhance your communication, problem-solving and organizational skills

Managing day-to-day client interactions with a warm and welcoming attitude

Providing excellent customer service through phone and email communication

Participate, develop, implement, and evaluation of various strategic plans, goals, and objectives as part of the office management team.

Conduct work responsibilities in a friendly, professional, and expert manner.

Create and manage client and care pro schedules with an emphasis on high quality matches and the development of extraordinary relationships.

Maintain regular attendance to execute job responsibilities.

Demonstrated home health care administration skills, also as outlined in the LPN Scope of Practice.

Knowledge of other healthcare disciplines and their role in client and family care.

·Education and life experience with the field of health and psychology is an asset

Provide communication support to the Directors and Office Manager as needed and directed

Be aware of any updates that need to be made to the website and let the Office Manager know

Ability to multi-task: manage requests from patients, doctors, practitioners and the general public throughout the day

·Previous experience in an administrative role, experience as an office administrator is ideal

·Experience with Microsoft Word, Excel and Outlook/Mail.app (and OS X)

Strong multi-tasking, organization, and time-management skills

Benefits starting on your first day

Educational Assistance and Health & Wellness programs

Manage invoicing and accounts receivables based on client purchases and insurance claims 

Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions 

Experience in customer service and administration with an emphasis on sales  

Coastal Medical offers competitive wages and values work/life balance.

Coordinates on-boarding, monitoring, and downloading reports of patients through remote patient monitoring devices or platforms.

Teaches patients to use new technology for remote patient monitoring and troubleshoots patient barrier.

Manage work tasks using Asana

Technical skills related to producing a broad range of design deliverables in motion and static.

Experience building, editing, and optimising pixel and vector graphics (Adobe creative suite)