Client Care Specialist Jobs

Are you an enthusiastic, detail-oriented individual with a passion for health and wellness? Forge Health is looking for a Client Care Specialist to join our vibrant client care team. As a Client Care Specialist, you will be a pivotal part of ensuring that every client's journey with us is exceptional, positive and supportive Your outstanding communication and organizational skills will play a crucial role in coordinating appointments, managing client inquiries, and maintaining a welcoming and friendly atmosphere.

About Forge Health

At Forge, we're on a mission to make a positive impact on people's lives through our multi-disciplinary approach to health, wellness and recovery. Our dynamic team of practitioners offer a range of therapies including physiotherapy, registered massage therapy, kinesiology, acupuncture, clinical counselling and naturopathic medicine. We believe in the power of holistic, personalized and purposeful care to enhance the overall well-being of our clients.

Roles and Responsibilities:

• Greet clients warmly and provide a welcoming and supportive atmosphere during their visit.
• Maintain accurate client records and confidential information in compliance with clinic policies.
• Collaborate with practitioners to ensure seamless client care and effective communication.
• Schedule appointments for various services using Jane, our clinic management software.
• Coordinate and manage the schedules of multiple practitioners to optimize appointment availability.
• Educate clients about our range of services and help them choose the appropriate therapies based on their needs.
• Manage incoming phone calls, emails, and inquiries with professionalism, empathy and efficiency.
• Participate in regular team meetings and training sessions to stay updated on clinic offerings and procedures.
• Contribute to the overall cleanliness and organization of the clinic environment which includes inventory management.
• Address client concerns or issues promptly and ensure they are resolved to their satisfaction.
• Assist clients in completing necessary forms and documentation.
• Handle billing and payment processes, including insurance claims and processing payments.

Qualifications:

• Exceptional interpersonal and communication skills, with a strong ability to empathize and connect with clients.
• Willingness to learn and take feedback, demonstrating a commitment to personal and professional growth.
• Detail-oriented mindset with the ability to manage tasks efficiently.
• A passion for holistic wellness and a genuine desire to support clients on their health journey.
• Strong organizational skills and attention to detail, with the ability to multitask effectively.
• Previous experience in a customer service or administrative role, preferably in a healthcare or wellness setting is a plus.
• Proficiency in using computer software and clinic management systems (we use Apple/macOS devices)

Perks:

• Access to our clinic's services at a "Friends and Family Rate".
• Competitive salary and group benefits package.
• Opportunity to work in a collaborative and diverse healthcare environment.
• Positive and inclusive workplace culture.
• Ongoing training and professional development.

HOURS: 32-40 hours

SALARY: $20-$22/hour

LOCATION: Burnaby, BC

If you’ve made it this far and still feel that you would be a great addition to our team, have a good sense of humour, give great hi-fives and are just generally awesome we would love to hear from you. Please submit a cover letter along with your resume to us and thank you for taking the time to apply!