Client Care Administrator Jobs

HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We’re adding a full-time, permanent Client Care Administrator to our growing team in Abbotsford, BC.

The schedule for this position is:

Monday, Tuesday, Saturday: 10:00am-6:00pm

Thursday and Friday: 11:00am-7:00pm

Wednesdays and Sundays are days off!

What it’s all about:

As a Client Care Administrator, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

What’s in it for you? 

• Educational Assistance and Health & Wellness programs
• Benefits starting on your first day
• Attractive compensation package with profit-sharing opportunities
• Mentorship and professional development opportunities
• Generous travel allowances and mileage for applicable roles
• RRSP program + employer matching

What you will do:

• Schedule and maintain client appointments 
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions 
• Ensure that clients’ needs are met in a timely manner 
• Recognize and capitalize on sales opportunities through various mediums (e.g., walk-ins, client referrals, telephone inquiries, retention practices, etc.) 
• Assemble, maintain and process client files 
• Use current client care scheduling systems (e.g., TCM) to enter client information, transactions, and appointment tracking 
• Manage invoicing and accounts receivables based on client purchases and insurance claims 

What we are looking for:

• High School Diploma or equivalent 
• Proficiency with computers including scheduling software and MS Office 
• Experience working with geriatric population is an asset 
• Strong multi-tasking, organization, and time-management skills
• Experience in customer service and administration with an emphasis on sales  
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers 

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.