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Veterinary Client Care Specialist Jobs

Client Care Specialist Jobs
By Forge Health At Greater Vancouver Metropolitan Area, Canada
Schedule appointments for various services using Jane, our clinic management software.
Contribute to the overall cleanliness and organization of the clinic environment which includes inventory management.
Proficiency in using computer software and clinic management systems (we use Apple/macOS devices)
Manage incoming phone calls, emails, and inquiries with professionalism, empathy and efficiency.
Coordinate and manage the schedules of multiple practitioners to optimize appointment availability.
Participate in regular team meetings and training sessions to stay updated on clinic offerings and procedures.
Client Care Specialist Jobs
By Forge Health At Burnaby, British Columbia, Canada
Schedule appointments for various services using Jane, our clinic management software.
Contribute to the overall cleanliness and organization of the clinic environment which includes inventory management.
Proficiency in using computer software and clinic management systems (we use Apple/macOS devices)
Manage incoming phone calls, emails, and inquiries with professionalism, empathy and efficiency.
Coordinate and manage the schedules of multiple practitioners to optimize appointment availability.
Participate in regular team meetings and training sessions to stay updated on clinic offerings and procedures.
Client Care Specialist Jobs
By fishRecruit Inc. At Burlington, Ontario, Canada
Strong organizational skills and experience in a fast-paced client care/administrative role
Excellent computer skills - experience with CRMs, GSuite, E-sign is an asset
Excellent interpersonal, verbal and written communication skills
Demonstrated ability to manage client expectations
Previous real estate administrative experience is required - must be very familiar with standard real estate forms
Experience as a Customer Support Specialist or similar CS role
Reimbursement/Client Care Specialist (Remote)
By Bayshore HealthCare At Mississauga, Ontario, Canada

A Day In The Life

What You Bring To The Team

Reimbursement/Client Care Specialist (Contract)
By Bayshore HealthCare At Mississauga, Ontario, Canada
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System
Participate in ongoing internal and/or external continuing education activities
Excellent written and verbal communication skills in English
This is a fully remote contract position and the successful candidate can be located anywhere in Canada
Liaise and advocate with insurance providers and provincial governments as necessary to determine coverage options
Keep detailed notes in the patient’s electronic chart
Client Care Specialist (Hybrid/Remote)
By Talentify.io At Canada
Assess clients' financial situations and provide guidance on debt management and budgeting
Opportunity to make a difference in people's lives by helping them with their finances
Competitive salary and benefits package
Comprehensive training and supportive work environment
Opportunities for career growth and development within the organization
Chance to work with a diverse and dedicated team
Client Care Specialist/Veterinary Assistant Hybrid - Scarborough Animal Hospital
By VCA Animal Hospitals At Scarborough, Ontario, Canada
Exceptional client service skills that build trust and loyalty with clients
Strong communication skills and ability to work with a dynamic and diverse team
Previous veterinary education or certificate is considered an asset
Virtual health care (telemedicine) offering quick access to quality care
Compassion and nurturing attitude when providing care to clients and patients
Ability to remain calm and efficient in stressful situations
Veterinary Client Service / Phone Operator
By NVA Canada At Mississauga, Ontario, Canada
>1 year of experience working in a veterinary hospital setting.
Health and Dental Benefits Package for full time employees.
Ontario Secondary School diploma or equivalent.
Ability to work overnights, weekends, and holidays.
Ability to work 8-12 hour shifts.
Ability to lift weights of up to 50 pounds.

Are you passionate about animals and providing excellent customer service? We are looking for a Veterinary Client Care Specialist to join our team! Our ideal candidate will have a strong commitment to animal care and a dedication to providing exceptional customer service. If this sounds like you, apply today!

Overview:

A Veterinary Client Care Specialist is responsible for providing excellent customer service to clients and their pets. They are responsible for scheduling appointments, answering phones, greeting clients, and providing information about the clinic’s services. They also assist the veterinarian with patient care, including taking vital signs, administering medications, and providing post-operative care.

How To Become an Veterinary Client Care Specialist:

To become a Veterinary Client Care Specialist, you will need to have a high school diploma or equivalent. You may also need to complete a veterinary assistant program or have prior experience in the veterinary field. Additionally, you must have excellent customer service skills and be able to work well with animals.

Veterinary Client Care Specialist Skills:

• Excellent customer service skills
• Knowledge of veterinary terminology
• Ability to work with animals
• Knowledge of medical terminology
• Ability to multitask
• Knowledge of basic computer programs
• Ability to follow instructions
• Ability to work independently
• Excellent communication skills

What is Veterinary Client Care Specialist Knowledge?

• Knowledge of veterinary medical terminology
• Knowledge of veterinary procedures
• Knowledge of animal anatomy and physiology
• Knowledge of animal behavior
• Knowledge of common diseases and treatments
• Knowledge of medical record keeping
• Knowledge of safety protocols

What is Veterinary Client Care Specialist Responsibilities?

• Greeting clients and their pets
• Scheduling appointments
• Answering phones
• Providing information about the clinic’s services
• Assisting the veterinarian with patient care
• Taking vital signs
• Administering medications
• Providing post-operative care
• Maintaining medical records
• Cleaning and sterilizing equipment
• Restocking supplies

What is Veterinary Client Care Specialist Experience?

• Previous experience in the veterinary field
• Previous experience in customer service
• Previous experience working with animals

What is Veterinary Client Care Specialist Qualifications?

• High school diploma or equivalent
• Veterinary assistant program completion
• Excellent customer service skills
• Ability to work with animals
• Knowledge of medical terminology
• Ability to multitask
• Knowledge of basic computer programs
• Ability to follow instructions
• Ability to work independently
• Excellent communication skills

Veterinary Client Care Specialist Education:

• Veterinary assistant program
• High school diploma or equivalent
• Courses in animal anatomy and physiology
• Courses in medical terminology
• Courses in veterinary procedures

Tools to Help Veterinary Client Care Specialist Work Better:

• Veterinary software programs to help manage patient records
• Veterinary appointment scheduling software
• Veterinary billing software
• Veterinary inventory management software
• Veterinary laboratory software

Good Tips to Help Veterinary Client Care Specialist Do More Effectively:

• Stay organized and keep accurate records
• Follow safety protocols and guidelines
• Maintain a clean and sanitary work environment
• Be patient and understanding with clients and their pets
• Be proactive and anticipate the needs of clients and their pets
• Communicate clearly and effectively with clients
• Stay up to date on veterinary procedures and protocols

Common Veterinary Client Care Specialist Interview Questions:

• What experience do you have working in the veterinary field?
• What customer service skills do you possess?
• How do you handle difficult situations with clients and their pets?
• What do you know about animal anatomy and physiology?
• What do you know about medical terminology?
• How do you handle stress in the workplace?
• What do you know about safety protocols?