Bilingual Customer Success Specialist Jobs

You will offer strategies for successful change management for your customers to adopt the new habit of Visualping

Strong oral and written communication skills

You have strong analytical skills

A remote-friendly environment with flexible hours with the option to work from our Vancouver office.

Work from home equipment and furniture allowance

You will provide customers with best practices on how to use Visualping to accomplish their business goals.

Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.

Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list.

Excellent written and verbal communication skills.

Self-driven to manage your own work and results with high standards.

Experience with ZenDesk and HubSpot.

Interest in learning programming or previous programming experience.

Have experience in Natural Health, Fitness Supplements, Holistic Nutritionist, Health Food, or similar

Love helping others and ensuring every customer has an amazing experience

Connecting with current customers via phone calls, texts, and emails, making sure they have all the information they need

Delivering white glove customer service, answering product questions, shipping inquiries, complaints, and returns

Supporting our Partners and Affiliates in customer acquisition and retention

Tracking interactions, activities, and results through our CRM system

Work with Product Management to provide feedback from client interactions and represent the customer perspective.

Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)

Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.

Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.

Prior experience, 1-2 years in a Customer Success role

Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Strong analytical and quantitative skills

Professional certifications in Customer Success, Business Relationship Management, and/or ITIL is an asset

A high level of financial acumen with a focus on revenue management best practices

Understanding of TELUS operational processes and best practices in service management and support is an asset

Demonstrates comprehensive knowledge and understanding of Telecommunications industry strategies, offerings, and technologies is an asset

University degree or equivalent; 5-10 years of equivalent experience

5-10 years of experience in Customer Success/Sales environment in Enterprise or Public Sector

Experienced in supporting change management, and organizational readiness.

5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.

Strong writing and presentation skills.

Experience within a fast paced, growth organization is ideal.

Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.

Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).

End-to-end account management (customer onboarding, training, support)

Strong written and verbal communication skills

Experience with HubSpot is an asset

Evidence of critical thinking and problem-solving skills

Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise

Utilize HubSpot / CRM to track customer data

Exceptional time management and organizational skills

Manage and maintain client relationships through WhatsApp (30%)

Excellent customer service and interpersonal abilities

Work experience is not as important as being a smart, out-of-the-box thinker

Attend and participate in internal meetings (30%)

Conduct bi-weekly check-in calls with clients (40%)

Certifications suggérées: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist, CISM, CISSP

Contribuer aux espaces numériques de la communauté des clients et au développement des ressources de Success Tracks.

Inspirer les clients à prendre des décisions de déploiement tactiques et stratégiques et à suivre les résultats d’entreprise à long terme.

Connaissance des entreprises : vous pouvez relier les solutions technologiques aux résultats opérationnels.

Compréhension et expérience d'Intersight et d'autres outils d'automatisation du centre de données tels que UCS Director, Terraform, etc.

Forte compréhension des fournisseurs de Cloud (AWS/Google Cloud/Microsoft Azure)

Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

Knowledge of Application Performance Management and related tools

Understanding and experience with Intersight and other Data Center Automation tools such as UCS Director, Terraform, etc.

Knowledge of common Data Center applications and characteristics

Strong Knowledge of Datacenter Compute and Virtualization (Vmware,KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred

Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)

At least 2 years of professional experience in a Customer Success or Account Management role

Manage the day-to-day customer support queues, effectively handling customer resolutions & delivering a legendary client experience

Experience as an educator or producing educational content

Be the face of StreetText, manage social media networks, respond to comments and action feedback

Experience in building and maintaining strong relationships with customers

Experience working closely with other functions like Marketing, Sales & Product Teams

Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes which affect the customer journey

Customer service experience in a startup environment and/or fast-paced growing organization

Excellent written communication skills and the ability to respond quickly to customer concerns

Experience using Intercom, or similar customer-engagement software

A comprehensive Total Rewards Program including bonuses and flexible benefits.

Escalate issues to relevant teams for investigation, and follow-up both internally and with the customer to ensure resolution

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)

Effective project management skills, including ability to manage resources on a cross-functional team.

Increase the participation in free service offerings such as the Getting Started & Onboarding webinar series.

Physically based in the US or Canada and comfortable working with a remote, international team.

Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers

Fully paid medical and dental benefits

Working from home allowance (where we don't have any co-work spaces available)

Previous experience in customer support, account management, or a related field is preferred but not required.

Tech-savvy with proficiency in using customer relationship management (CRM) software and other relevant tools.

Conduct regular check-ins with customers to ensure they are achieving their desired outcomes and maximizing the value of our offerings.

Analyze customer data and feedback to identify trends, anticipate potential challenges, and develop strategies to enhance the customer experience.

Stay up-to-date with industry trends and best practices to provide knowledgeable insights and recommendations to customers.

Bachelor's degree in a relevant field or equivalent practical experience.

·Two years of experience in communications, marketing, sales, account management, or customer success

·Strong skills in verbal and written communications, strategic planning, and project management

·Knowledge of Pipedrive, ZoomInfo, and Office365 Suite

·Experience in foodservice and hospitality

·Own the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction

·Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

Experience working with Salesforce.com or other CRM (customer relation management) tools desirable

Essential Skills And Qualifications To Be Successful

Technician or Bachelor’s Degree or equivalent work experience

Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering

Experience in developing and delivering, via phone and email, web-based training for customers preferred

Working knowledge of the Internet and web-based applications