Bilingual Client Service Associate Jobs in Quebec

Excellent verbal and written communication skills in both English and French.

Strong interpersonal skills and ability to work in a team environment.

Knowledge of Individual Traditional Life/Universal Life products would be an asset.

Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes.

Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.

Change adaptive- you are flexible and thrive on working in a fast paced environment.

1+ years of work experience

Proven leadership skills and participation in extracurricular activities

Excellent networking and sourcing abilities, leveraging professional networks like LinkedIn and internal databases to engage and convince suitable experts

Knowledge of other languages such as German, Italian, Spanish, Japanese, Korean, and/or Mandarin is an asset

Academic achievement in any undergraduate field (Bachelor’s degree or higher)

Demonstrated interest in business and a goal-oriented mindset

Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

Some customer service experience required

Strong client relationship and interpersonal skills

Must be fully bilingual with excellent verbal and written French and English language skills.

Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Provide Tier 1 customer support

0-3 years of work experience

A client service mentality, ensuring you provide the best experience to our experts

Knowledge of other languages such as German, Italian, Spanish, Japanese, Korean, and/or Mandarin is an asset

Academic achievement gained in any undergraduate field (Bachelor’s degree or higher)

Participation in extracurricular activities with proven records of leadership

Strong interest and passion for the business world

Effectively leverage Client Relationship Management tools to document actions and next steps

Be an advocate for RBC and RBC Royal Trust’s core service and product offerings

Exceptional client service capability and confidence in engaging clients through excellent written/verbal/electronic communication skills using a friendly, positive and professional tone

Ability to navigate between multiple systems with strong PC skills including Microsoft Office applications

1-2 years of related experience

Knowledge of estate and trust services with the ability to maintain current on related issues

Experience using a CMS, Ecommerce Platform, or Order Management tool;

DEC or experience in a related field;

A minimum of 3 years experience in a similar role, preferably in the retail industry;

Excellent communication skills in both French and English (verbal and written)

Advanced skills in MS Office suite;

DEC ou expérience dans un domaine connexe

Effectively leverage Client Relationship Management tools to document actions and next steps

Be an advocate for RBC and RBC Royal Trust’s core service and product offerings

Exceptional client service capability and confidence in engaging clients through excellent written/verbal/electronic communication skills using a friendly, positive and professional tone

Ability to navigate between multiple systems with strong PC skills including Microsoft Office applications

1-2 years of related experience

Knowledge of estate and trust services with the ability to maintain current on related issues

• Day-to-day management of client requests, claim activities, and general administration

• Independently manage clients' enrollments, terminations, and amendments, including data entry into internal systems

• 2+ years of experience in the group benefits industry

• Manage a portfolio of clients, providing excellent service and support

• Provide support to Account Managers, including the set-up of new groups, client service, and administration

• Provide benefit plan administration training for new and existing clients