​​​​​​​Service Advisor Jobs in City of Hamilton, Ontario

We will develop your skills and certifications with our excellent training & opportunity for advancement

Assist in inventory management through documentation processes and annual inventory counts

Minimum 3 years of experience

Experience as a service writer or service advisor would be an asset

Salary $26-$30/hour based on experience

Benefits Health, Dental, Vision and, RSP Matching

We offer a competitive compensation plan and a top-notch benefits plan

We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program

We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Experience with PBS (considered an asset)

We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program

We have a generous Vehicle Purchase Program along with a Parts & Service Discount

Ongoing development and training, including product and industry knowledge, from experienced leaders and experts

Proficiency working with Customer Relationship Management Systems

proficiency working with Customer Relationship Management Systems

Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more

1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred

Secondary School diploma, or equivalent experience

Ongoing development and training, including product and industry knowledge, from experienced leaders and experts

Proficiency working with Customer Relationship Management Systems

proficiency working with Customer Relationship Management Systems

Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more

1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred

Secondary School diploma, or equivalent experience

Supervisory Experience : Experience in supervising at least two (2) teachers within the last five (5) years.

Educational Background : Possess a bachelor's degree from a recognized Canadian university.

Collaborate with a dynamic team to deliver top-notch language training to adult learners.

Provide expert guidance and support to instructors in creating effective curriculum and teaching strategies.

Contribute to the enhancement of teaching methodologies and materials.

Join Our Team as Pedagogical Advisors for Language Training!

We will develop your skills and certifications with our excellent training & opportunity for advancement

Assist in inventory management through documentation processes and annual inventory counts

Effective listening skills with the ability to identify customer requirements and provide recommendations

2+ years of experience in the automotive repair industry or tire industry preferred

Working knowledge of passenger, light truck and, specialty tires and mechanical services

Salary $50,000-$55,000/year based on experience

Have the technical ability to use multiple systems with pace.

Process a wide range of transactions, whilst maintaining a high degree of accuracy

Be a problem solver, someone who can think outside of the box and have an excellent attention to detail

Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms

Within this role you will

The Hybrid Office Location for this role is: Hamilton

Perform other Service related duties as required by management

Excellent management support and guidance

Great Experience: Every customer is entitled to a great experience

Minimum 1 year of Service Advisor experience in the automotive service industry.

Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.

Good communication skills and attention to detail.

Hard working and goal orientated

Ability to adapt well to change

Extended medical and health coverage that includes medical, dental and vision.

Paid holidays and generous paid time off.

Experience in applying accounting or finance principles and practices, including public sector financial policies and best practices.

Minimum of two (2) years of experience working in a call or contact centre;

Experience in providing services to high-profile clients;

Experience receiving and responding to requests from clients;

Experience using an Integrated Financial System.

Work-life balance / 35-hour workweek

Knowledge of change management practices

Excellent organizational skills with the ability to manage multiple assignments to meet deadlines

Highly developed research, analysis and policy recommendation skills.

Excellent interpersonal, collaboration, networking, facilitation, negotiation, and conflict resolution skills

Past municipal, provincial, federal and/or Indigenous government experience would be considered an asset

Lived experience with First Nations, Métis, Inuit or mixed ancestry communities is considered an asset

3-5 year experience in the automotive industry

Develop and present estimates, source parts and sell jobs to customers

Interpret inspection results (working with Technician) and present results to customers

Deliver superior customer service while listening and consulting customers

Contributing to the effectiveness of peers to promote success

Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals

1 year experience in the automotive industry

Develop and present estimates, source parts and sell jobs to customers

Interpret inspection results (working with Technician) and present results to customers

Deliver superior customer service while listening and consulting customers

Contributing to the effectiveness of peers to promote success

Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals

Ongoing development and training, including product and industry knowledge, from experienced leaders and experts

Proficiency working with Customer Relationship Management Systems

proficiency working with Customer Relationship Management Systems

Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more

1 to 3 years proven experience as a Service Advisor/Service Appointment Coordinator; automotive and/or dealership experience preferred

Secondary School diploma, or equivalent experience

Perform additional responsibilities as assigned to meet business needs

At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals

Great attention to detail with strong organization and communication skills

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets

Effectively present and sell and support the delivery and installation the entire Tesla eco-system

Accurately record issues and data into Dealer Management System. Attention to detail critical

Dealer Management System(s), Outlook, and MS Office

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman Service Manager to provide immediate attention

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Retail automotive service experience, preferred

Must have two years of driving experience

Offers assistance willingly and makes a positive contribution to morale

Schedule and manage service appointments and service estimates

Excellent verbal and written communication skills

Previous dealership experience (3 years)

Experience in a fast-paced and challenging work environment

Automotive Sales Experience is a plus

Accurately record issues and data into Dealer Management system (DMS)

Follow up with customers on service provided; ensure they are satisfied with the experience

Instill VinFast loyalty by ensuring an exceptional customer experience for all customers

Keep up to date in training by completing all VinFast offered training courses

Assist the Service Manager, as necessary

A minimum of 3 years of Service Advisor experience, EV or luxury experience preferred

Accurately record issues and data into Dealer Management System. Attention to detail critical

Dealer Management System(s), Outlook, and MS Office

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Retail automotive service experience preferred

Retourner les appels téléphoniques et les courriels manqués dans un délai de moins de 5 minutes

Coordonner les détails de chaque véhicule avant la livraison