Work From Home - Customer Service Representative – Virgin Solution Outbound, English

Overview

You enjoy connecting with people and have experience in customer service? If you answered yes, we have a great work-at-home opportunity for you as part of the Nordia Moncton team.

By joining the team, your role will be to contact clients of Canada's largest telecommunications company. Thanks to your friendly personality and excellent listening skills, you will have the opportunity to discuss and offer customers support based on their needs related to wireless devices and technology.

What We Offer

• Sunday - 9am till 5pm EST;
• Hourly wage of $18.75 after training (including a $3.25 premium per hour worked);
• Complete benefits plan after 6 months of service including:
• Performance-based incentive bonuses;
• Monday to Friday 10am till 7:30pm EST;
• This position is a work from home requirement.
• Must have a minimum of 25 MBPS high speed internet;
• Eligibility criteria:
• Saturday - 9am till 6pm EST;
• Great discounts on telecommunications products and services.
• Comprehensive insurance (medical, dental and life insurance);
• A fully-paid training and coaching program;
• Must have a secure space and not be disturbed during your shift.
• Available to work full time according to the following schedule:

Responsibilities

As a Customer Service Representative, you will:

• Promote complementary solutions according to the needs and habits discussed with the client.
• Make outgoing calls and respond to customer requests related to various mobility products and services;
• Build trust and loyalty by offering solutions tailored to the customer's situation;

Qualifications

• Ability to perform multiple tasks simultaneously in a computerized environment;
• Strong interest in technologies;
• Experience in sales or customer service, an important asset!
• Excellent communication and interpersonal skills - You know how to bond with customers!
• High school diploma or the equivalent completed;

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (daytime, evenings or weekends) - that's what customer service is all about!

Training start date: August 28th

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 64409

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