Work From Home - Customer Service Representative – Mobility Incoming Calls, English

Overview

You're known for your expertise and knowledge in customer service, and you strive for new challenges? You're results-driven and looking for a career where you can grow professionally? If you said yes, we have an excellent career opportunity for you within the Nordia team! Add to that a competitive wage and the opportunity to work from home; now that's an offer you don't want to miss !

We're looking for passionate people who enjoy working with technology to join the friendly Mobility Loyalty team of Nordia Saint John. As a customer service representative, you will interact daily with the clients of Canada's largest telecommunications company. If you're looking for an exciting career that is anything but dull, look no further!

What We Offer

• Ability to work in the following time-slots:
• Eligibility criteria :
• Monday to Friday: 7:00 am till midnight; EST
• This position offers the possibility to work from home, but you can also work on-site according to your preference.
• Complete benefits plan after six months of service, including:
• Must have a secure space and not be disturbed during your shift.
• Must reside with the hiring location.
• Comprehensive insurance (medical, dental, and life insurance);
• Competitive base salary of $18.75/hour after training (includes a $3.25/hour premium on worked hours);
• Performance-based incentive;
• Must have a minimum of 25 MBPS high speed internet;
• Saturday and Sunday: 8:00 am till 9:00 pm. EST
• Weekend premium
• Fully paid training and all the support you need to succeed;
• Great discounts on telecommunications products and services.

Responsibilities

• Take pride in creating a fantastic customer experience by ensuring that customer needs and expectations are satisfied on every call;
• Be friendly and empathetic: a good listener who can establish a relationship of trust with customers.
• Assist clients regarding their mobility products;

Qualifications

• Previous experience in a customer service or sales environment;. Tech-savviness - You're passionate about technology, and you enjoy talking about it;
• Excellent oral and written communication skills.
• High school diploma or the equivalent, completed;

Training start date: August 21st

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

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