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Vip Relations Manager (Plentyoffish Media Ulc)
Company | BCJobs |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-30 |
Posted at | 10 months ago |
Founded in Vancouver, Canada in 2003, Plenty of Fish is one of the early pioneers in the online dating industry, with one of the largest and most diverse communities of singles. We're one of the top revenue-driving brands in the Match Group (comprised of Tinder, OkCupid, Hinge and Match.com).
- Communicate efficiently and courteously with a client-first approach with streamers and top spenders via email, in-app direct messages, WhatsApp, telephone and other channels.
- Follow trends and best practices in the live streaming industry.
- Collaborate across the organization, working cross functionally with Content, Product, Customer Success, Engineering, Legal, Finance teams etc.
- Discover and promote ways for our top streamers to grow their following, improve their content, and optimize monetization and all around ways to better enjoy their viewing and gifting experience on the app.
- Become an expert in all things live streaming; understand monetization practices, community engagement, trust & safety issues, and industry trends.
- Develop trusting relationships and provide “white glove” service to streamers and top spenders within our user community online and at in-person events.
- Prepare weekly reports to inform management on streamer and top spender performance and analyze user data and provide insights to grow the Live Streaming business.
- Tech savvy with an ability to learn quickly.
- Relevant experience in a similar role.
- Experience with online streaming platforms such as Twitch, YouTube, TikTok Live, etc.
- Exceptional VIP relationship management skills, with a proven track record of going above and beyond for your clients.
- Strong written and oral communication skills .
- A positive, contagious attitude and a collaborative, team-player approach.
- Knowledge of all major social-media platforms and trends.
- Professional development budget and unlimited access to Udemy from day one
- Parental leave top up and fertility preservation benefits
- Extended health & dental benefits from day one
- We have remote options available
- Match Group mentorship program
- Generous vacation, flex days, professional development days
- We're recognized as one of BC's Top Employers 2023!
- And many more on our careers page
- Corporate ClassPass membership and other wellness benefits
- RRSP matching, and employee stock purchase plan
- Dive Deep - We empathize with our members and use data to surface thoughtful decisions.
- Make Waves - We profoundly impact millions of peoples' lives, every day.
- Crew Together - We're all working towards the same goals and win as a team.
- Be Proud - We own our ship. We see challenges as opportunities and take action.
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