Travel Consultant Jobs

You have a tremendous opportunity to join a global leader in travel arrangements. Our client has over 100 years of experience with over 15,000 thousand employees globally. You are the pulse of the organization that offers high-end business travelers a seamless experience for end-to-end travel management. You are connecting the corporate world across the globe.
This permanent position is remote, and you can be located anywhere in Canada.
Day to day:

• It is open twenty-four hours a day, seven days a week.
• Work in a telephony servicing environment where you are instrumental in driving key performance indicators (KPIs). Such as Customer Satisfaction (CSAT);
• Offer suggestions, solutions, and consulting guidance.
• Global Distribution Systems (GDS) experince is a must, with either Sabre or Apollo.
• Manage booking process from start to finish using back office systems and service platforms, messaging, phone calls, and email for order fulfilment and ticketing.
• The company offers a variety of day, night, and weekend shift choices.
• End to end Corporate Travel Management;
• Utilize virtual software and communication platforms to manage the bookings;
• Serve as the point of contact for all domestic and international travel needs;

Responsibilities:

• Interact with the organization with excitement and energy, and behave consistently in accordance with the company's ethics, values, and Compliance policies;
• Utilize effective phone strategies, attend to any specific demands from customers, and sustain stellar client relationships;
• Investigates/action reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer);
• As necessary, the team should coach, develop, and mentor its more inexperienced members;
• Meeting the needs of your designated account or client while maintaining your daily call schedule and informing your team coach of any changes via the workforce management scheduling tools;

Qualifications:

• High proficiency in one or multiple GDS: Sabre or Apollo
• Fluncy in French language
• Experience with business travel, leisure travel, or airline reservations is essential;
• In-depth knowledge of prices and ticketing policies for travel by vehicle, by air, and by hotel;

Competencies:

• Well-versed in current travel trends and recommended practices for the sector;
• Detail-oriented;
• The aptitude to independently and/or in conjunction with suppliers research and address customer service and traveler issues;
• Ability to act with integrity, and deal sensitively with personal and confidential traveler information;
• Excellent Professional Communication - both written and verbal;
• Passion for Excellence in Client Service; "offering a white-glove experience";
• Problem-solving with an eye for process improvement;

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