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Company | Travelex |
Address | Morley, Alberta, Canada |
Employment type | PART_TIME |
Salary | |
Category | Financial Services,Consumer Services,Retail |
Expires | 2023-09-11 |
Posted at | 9 months ago |
RETAIL SALES CONSULTANT-JD TEMPLATE FOR REQUISITION
Role Purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities
Role Purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities
- Complete training within required timelines
- Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
- Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
- Fully investigate overs and shorts (differences) and report
- Use every opportunity to upsell and cross-sell
- Ensure compliance to legal and corporate requirements
- Understand features and benefits of all Travelex product lines
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- Any other reasonable instructions as required by the business
- Manage till stocks
- Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
- Adhere to promotional marketing offers
- Contribute to the success of the team
- Deliver excellence in customer service
- Achieve individual KPIs / targets
- Maintain high standards of housekeeping and presentation of stores
- Good customer service skills
- Good numerical ability
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- English language skills
- Good knowledge of product, services and procedures
- Ability to handle routine activities with attention to accuracy and detail
- Flexibility to work different shifts and locations as required
- Retail, cash handling and/or banking experience
- Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
- A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
- The ability to analyse issues and solve problems
- Self-aware, open-minded with a high degree of personal and professional integrity
- The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
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